---
description: Detaillierte Informationen über SapphireIMS zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
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title: SapphireIMS Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [SapphireIMS](/software/148203/sapphireims)

# SapphireIMS

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> Die Agilität von Unternehmen wird durch Enterprise-Service-Management, Asset-Management und ITIL-Service-Desk erhöht.
> 
> Bewertung: **4.4/5** von 65 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet SapphireIMS?

Kleine, mittlere und große Unternehmen, die umfassende ITAM-Lösungen benötigen, mit Fokus auf dynamischem Inventar (Nachverfolgung von Basisveränderungen), Software-Asset-Management, Richtlinienkonformität und Lebenszyklusoperationen.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.4/5** | 65 Nutzerbewertungen |
| Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Tecknodreams Software Consulting
- **Region**: Bangalore, Indien
- **Gegründet**: 2002

## Gewerblicher Kontext

- **Startpreis**: $ 15,00
- **Preismodell**:  (Gratis Testen)
- **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Argentinien, Australien, Belgien, Brasilien, Chile, China, Costa Rica, Deutschland, Dominikanische Republik, Ecuador, Indien, Indonesien, Irak, Irland, Israel, Japan, Kanada, Kenia, Kolumbien, Kuwait und 25 weitere

## Funktionen

- Alarmfunktion / Benachrichtigungen
- Alerts/Escalation
- Arbeitsauftragsverwaltung
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Compliance-Verfolgung
- Configuration Management Database (CMDB)
- Garantie-Nachverfolgung
- Geräte-Management
- IT-Asset-Management
- Instandhaltungsmanagement
- Inventarverwaltung
- Konfigurationsmanagement
- Kostennachverfolgung
- Kundenbetreuung
- Lieferanten-Management
- Mobiler Zugriff
- Problem-Management
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Störfallmanagement
- Supportticket-Management
- Umfragen & Feedback
- Verfolgen von Vermögensanlagen
- Vertrags-/Lizenz-Management
- Verwaltung von Einzelteilen
- Veränderungsmanagement
- Vorbeugende Wartung
- Wirtschaftsprüfung-Management
- Wissensbasis-Management

## Integrationen (1 insgesamt)

- SAP Business One

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- Chat

## Category

- [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software)

## Ähnliche Kategorien

- [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software)
- [EAM Software](https://www.capterra.at/directory/30840/eam/software)
- [ITSM Tools](https://www.capterra.at/directory/30676/itsm/software)
- [Service Desk Software](https://www.capterra.at/directory/31027/service-desk/software)

## Alternativen

1. [Atera](https://www.capterra.at/software/144309/atera) — 4.5/5 (446 reviews)
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3. [Iru](https://www.capterra.at/software/181954/Iru) — 4.9/5 (477 reviews)
4. [ACMP Suite](https://www.capterra.at/software/175522/acmp-inventory) — 4.5/5 (173 reviews)
5. [Wasp Asset](https://www.capterra.at/software/80853/assetcloud) — 4.5/5 (376 reviews)

## Nutzerbewertungen

### "Powerful, Scalable ITAM & ITSM Platform for Enterprise-Wide Visibility" — 5.0/5

> **Paresh** | *8. August 2025* | Maschinenbau oder Wirtschaftsingenieurwesen | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: SapphireIMS has been a game-changer for us. The platform’s ability to unify ITAM and ITSM operations across all our group companies has brought considerable visibility and consistency. Its configurability, scalability, and intuitive interface truly stood out, helping us streamline complex workflows with ease.
> 
> **Nachteile**: Given the scale and diversity of our ecosystem, some custom configurations required thoughtful planning, but the SapphireIMS team was highly responsive and worked closely with us to ensure smooth alignment across all entities.
> 
> Our journey with SapphireIMS has been extremely positive. It has significantly enhanced our operational efficiency, enabled centralized control, and empowered our teams with actionable insights. The implementation and support teams have been proactive, collaborative, and deeply committed to our success. It’s a platform that continues to evolve alongside our needs.

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### "Flexibility and Ease of use" — 5.0/5

> **Listin** | *26. Oktober 2023* | Bau | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Very customizable and can be moulded to meet our Business needs.
> 
> **Nachteile**: Patch Management Solution which has a lot of manual configurations compared to SCCM

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### "Good software" — 3.0/5

> **Jiju** | *13. Oktober 2023* | Bankwesen | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: All modules are excellent and very easy to use and our system administration is also come to easy manage
> 
> **Nachteile**: All modules are excellent and very easy to use and our system administration is also come to easy manage
> 
> Im using this product since 2016 and this is good product

-----

### "Improved Uptime with Help Desk Automation" — 5.0/5

> **Ajit** | *24. September 2025* | Telekommunikation | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: The help desk provided complete visibility and control over operations, including our field force. Automation helped to reduce manual coordination, speed up incident and request handling, and minimise downtime by enabling faster issue resolution across dispersed teams. ITIL-based modules ensured standardized, reliable service delivery, while reporting and analytics offered valuable performance insights with potential for more executive-friendly dashboards.
> 
> **Nachteile**: Nothing in particular. The solution has addressed all needs effectively and continues to perform well.
> 
> Implementing SapphireIMS at Hughes has allowed us to strengthen the governance and management of our service operations for our central and field force teams. The solution has proven effective not only in day-to-day ITIL processes such as incident and service request management but also in ensuring reliable service, improving productivity, and aligning IT operations with core business needs.

-----

### "A Comprehensive IT Solution That Streamlined Our Operations" — 4.0/5

> **Abdul** | *22. September 2025* | Finanzdienstleistungen | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: The biggest advantage of SapphireIMS is its wide functionality that covers everything from HRM integration and ISG governance to service desk, patch management, and asset tracking. Its ability to unify these diverse functions has improved efficiency and reduced manual overhead. We also appreciate the proactive support from the SapphireIMS team, who ensured smooth deployment and continue to help us get the best out of the solution.
> 
> **Nachteile**: Introducing a unified tool across departments required some internal change management. However, the end result has been far better alignment and collaboration between teams.
> 
> At Edelweiss, SapphireIMS has played a pivotal role in transforming how we manage IT. With the Log IT tool at the core, the platform integrates a wide array of our processes into a single seamless system. This has not only streamlined our workflows but also strengthened compliance, security, and visibility across the organization. The solution has proven to be reliable, scalable, and well-aligned with our needs.

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## Links

- [Auf Capterra anzeigen](https://www.capterra.at/software/148203/sapphireims)

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