--- description: Detaillierte Informationen über MasterControl Quality Excellence zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MasterControl Quality Excellence Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Laborsoftware für Medizin](/directory/20043/medical-lab/software) > [MasterControl Quality Excellence](/software/148577/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.capterra.at/software/148577/mastercontrol Seite: 1 / 22\ Zurück: [Nächste Seite](https://www.capterra.at/software/148577/mastercontrol?page=2) > Die Software bietet eine vollständig papierlose und konforme Produktionsaufzeichnungsfunktionalität bietet, die die Erstellungs-, Überprüfungs- und Genehmigungszeiten von Dokumenten reduziert. > > Bewertung: **4.5/5** von 526 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet MasterControl Quality Excellence? Primäre Zielmärkte sind Qualitätsmanager in Life-Science-Unternehmen, die mit streng regulierten Produkten zu tun haben. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 526 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: MasterControl - **Region**: Salt Lake City, USA - **Gegründet**: 1994 ## Gewerblicher Kontext - **Startpreis**: $ 25 000,00 - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch, Französisch, Japanisch - **Verfügbare Länder**: Australien, Belgien, China, Deutschland, Dänemark, Finnland, Frankreich, Irland, Island, Isle of Man, Italien, Japan, Jersey, Kanada, Malaysia, Neuseeland, Niederlande, Norwegen, Philippinen, Polen und 12 weitere ## Funktionen - Alerts/Escalation - Anpassbare Vorlagen - Archivierung & Aufbewahrung - Audit Trail - Auditplanung - Aufgabenmanagement - Auftragsmanagement - Berichterstattung / Analyse - Beschwerdemanagement - Compliance Management - Compliance-Verfolgung - Corrective and Preventive Action (CAPA) - Dashboard Software - Datenvisualisierung - Document Capture - Dokumentenspeicher - Dokumentkodierung & -kontrolle - Feedback-Management - Filesharing - Geräte-Management - Instandhaltungsmanagement - Internes Kontrollmanagement - Inventarverwaltung - Kommentare / Notizen - Kontrolle des Genehmigungsprozesses - Material-Rechnung - Nachverfolgung von Nicht-Einhaltungen - Priorisierung - Problem-Nachverfolgung - Projektmanagement - Qualitätskontrolle - Reaktions-Management - Risiko-Scoring - Risikobewertung - Risikomanagement - Risk Analysis - Störfallmanagement - Suchen / filtern - Trainingsmanagement - Ursachenanalyse - Versions-Rollback - Versionskontrolle - Versionsvergleich - Veränderungsmanagement - Volltextsuche - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Workflow-Management - Zugriffskontrollen / Berechtigungen - Überwachung ... und 13 weitere Funktionen ## Integrationen (3 insgesamt) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Laborsoftware für Medizin](https://www.capterra.at/directory/20043/medical-lab/software) ## Ähnliche Kategorien - [Laborsoftware für Medizin](https://www.capterra.at/directory/20043/medical-lab/software) - [Audit Software](https://www.capterra.at/directory/30664/audit/software) - [ERM-Software](https://www.capterra.at/directory/32559/erm/software) - [QM Software (Qualitätsmanagement)](https://www.capterra.at/directory/30099/quality-management/software) - [Compliance Management Systeme](https://www.capterra.at/directory/30110/compliance/software) ## Alternativen 1. [Dot Compliance](https://www.capterra.at/software/192574/dot-compliance) — 4.4/5 (76 reviews) 2. [KAWAK](https://www.capterra.at/software/211071/kawak) — 4.6/5 (319 reviews) 3. [Qualio](https://www.capterra.at/software/134050/quality-management-software) — 4.6/5 (128 reviews) 4. [Isolocity](https://www.capterra.at/software/148633/isolocity) — 4.7/5 (51 reviews) 5. [QT9 QMS](https://www.capterra.at/software/97557/qt9-quality-management) — 4.8/5 (117 reviews) ## Nutzerbewertungen ### "Überwältigende Möglichkeiten aber sehr zeitintensiv" — 5.0/5 > **Martina** | *14. Mai 2025* | Biotechnologie | Empfehlungsbewertung: 3.0/10 > > **Vorteile**: Die Flexibilität die eigenen Prozesse miteinzubeziehen und zu konfigurieren mit integrierten Validierung (VxT) > > **Nachteile**: Die Flexibilität heißt auch, dass man sich richtig gut damit beschäftigen muss um die vorhandenen Möglichkeiten zu nutzen. Das wiederum kostet viel Zeit was nicht jeder Kunde sich leisten kann. > > Anfangs sehr überwältigend, aber sobald man sich intensiv damit beschäftigt eröffnen sich viele neue Möglichkeiten das eigene QMS zu verbessern. ----- ### "Connected and Compliant eQMS" — 4.0/5 > **Sara** | *18. Oktober 2023* | Pharmazeutika | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn. > > **Nachteile**: My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about. > > I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers. ----- ### "A Qx Review" — 5.0/5 > **Matthew** | *9. Oktober 2025* | Biotechnologie | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I like mastercontrol quality excellence for how easy it is to collaborate on documents and notify users of pending tasks. > > **Nachteile**: I dislike mastercontrol quality excellence for the difficulty in implementing the module and difficulty in training end users on the functionality after implementation. ----- ### "MasterControl Quality Excellence for Life Sciences" — 3.0/5 > **Verifizierter Rezensent** | *25. Juli 2025* | Medizinische Geräte | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: - Strong audit trail and compliance features help meet regulatory requirements such as 21 CFR Part 11 and EU Annex 11. - Provides a unified platform for document management, training, and electronic forms across quality processes. - Includes validation documentation and protocols that can ease system adoption and regulatory readiness. - The Process module is highly powerful for organizations with the expertise to build and maintain custom business processes with web technology (HTML, JS, CSS); otherwise, support or pre-built templates are typically required to get the most out of it. - The Customer Café provides a space for knowledge-sharing and collaboration across the user community. - With the right configuration and internal ownership, MasterControl can serve as the backbone of a quality management system. - Recent product development efforts are the most significant in years and show promise. Many of the current challenges may be growing pains as the platform evolves. > > **Nachteile**: - Support is slow to respond and often unwilling to address known issues. - Updates are unpredictable and often introduce new issues. - The shift to named user licensing has disrupted business-critical workflows and imposed significant increased cost to maintain the same functionality. - The move to cloud hosting reduces flexibility, eliminates some custom integration options, and forces design decisions around licensing rather than usability. - Implementation requires deep expertise. The system’s complexity and inconsistent documentation make it easy to create structures that become difficult to scale or maintain. Without careful planning, it can devolve into a digital repository that’s hard to navigate or utilize effectively. - User experience is poor. Updates sometimes reduce usability. Feedback from end users across departments is mostly negative. - Standard reports are unreliable and often blamed on a third-party. - Advanced reporting capabilities require purchasing an additional module, even though MasterControl has acknowledged limitations in the default reporting tools. - Documentation and training resources are often outdated or inaccurate, which can make onboarding and self-support more difficult. - Collaboration within the platform is limited and cumbersome. Many users resort to external tools for effective collaboration. - The system has a steep learning curve. Navigation is not intuitive, and even routine tasks often require multiple steps or significant system knowledge. > > We've been a MasterControl customer for over 20 years. While the system can work well when initially implemented, it lacks the flexibility to evolve with a growing or changing business. Over time, this leads to accumulating technical debt and diminishing returns. The recent shift to cloud hosting has introduced additional friction, making previously simple tasks more complex or requiring engagement with their services team for additional fees. Historically, with on-prem deployment and concurrent licensing, the system provided good value for money as it offered more flexibility in using the system and designing custom integrations. With the cloud and licensing model changes, we've seen a dramatic increase in licensing fees, while simultaneously losing the ability to implement custom solutions and assign user rights freely. The changes force us to redesign and restructure the system and our processes around their pricing constraints rather than process efficiency. The transition to named user licenses has been deeply disruptive. The model is fundamentally misaligned with how users engage with the system, especially within the Process module, and directly breaks some of our core quality workflows. Restoring functionality under the new model would require a significant financial investment, amounting to nearly a 300% increase in our costs just to maintain parity with the on-prem setup. For long-term customers, this feels less like a product evolution and more like a forced upsell. Although MasterControl has made major investments in developing a next-generation platform, it feels like this has come at the expense of maintaining and improving the current system. Longtime customers are left with aging infrastructure, limited documentation, and training materials that often fall short of demonstrating how to use the system effectively and in a configurable way. As someone familiar with the architecture and database structure, it’s clear that some foundational aspects of the platform stray from modern best practices. While this may explain the decision to rebuild rather than refine, it does little to help existing customers who still rely on the legacy system for critical operations. Better support, accurate documentation, and a genuine commitment to helping customers succeed with the platform as it exists today would go a long way. ----- ### "Qx Review Bruker" — 5.0/5 > **Mary** | *15. Mai 2025* | Medizinische Geräte | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Document vaulting allows multiple sites to use the tool but not see eachothers trainnees, infocards, etc > > **Nachteile**: Finding or extracting reports. Insights doesnt have all the available j reports but j reports is clunky > > Very nice, we use Qx, Mx, and aqem. User acceptance has been high. There were some training issues in the beginning but now most users are quite good at using the tool and finding the information they need. ----- Seite: 1 / 22\ Zurück: [Nächste Seite](https://www.capterra.at/software/148577/mastercontrol?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/148577/mastercontrol) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten