--- description: Detaillierte Informationen über CallTools zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallTools Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software) # CallTools Canonical: https://www.capterra.at/software/149510/call-center-software Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.capterra.at/software/149510/call-center-software?page=2) > Vorhersage-, Leistungs- und Vorschau-Wählfunktion mit eingebautem Web-Telefon, CRM und dediziertem In-House-Supportteam. > > Bewertung: **4.8/5** von 155 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet CallTools? Das Unternehmen betreut BPOs, Callcenter, Telemarketer, Vertriebs- und Kundenbetreuungszentren (50 bis über 100 Mitarbeiter) oder CRM-Nutzer, die nur mit Live-Kunden, Leads und Interessenten sprechen möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 155 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CallTools - **Region**: Irvine, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - Berichterstattung über Anrufe - CRM-Systeme - Call-Center-Management - Computer Telephony Integration - Dashboard Software - IVR - Inbound Callcenter - Kampagnenmanagement - Kontaktmanagement - Leadmanagement - Leistungsmanagement - Listen-Management - Management der Anruflisten - Multi-Channel-Kommunikation - Outbound-Callcenter - Power Dialer - Prädiktive Wähler - SIP-Trunking - Umleitung der Anrufe - Verfolgung von Interaktionen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) ## Integrationen (33 insgesamt) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... und 18 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software) - [Telefon Software](https://www.capterra.at/directory/30084/telephony/software) - [Inside-Sales-Software](https://www.capterra.at/directory/30680/inside-sales/software) - [VoIP-Software](https://www.capterra.at/directory/30940/voip/software) - [Telemarketing Software](https://www.capterra.at/directory/31034/telemarketing/software) ## Alternativen 1. [Readymode](https://www.capterra.at/software/136728/Readymode) — 4.6/5 (142 reviews) 2. [Convoso](https://www.capterra.at/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.capterra.at/software/29589/callcenternow) — 4.8/5 (321 reviews) 4. [Kixie PowerCall](https://www.capterra.at/software/135636/kixie-powercall) — 4.6/5 (293 reviews) 5. [Dialshree](https://www.capterra.at/software/144944/dialshree) — 4.7/5 (74 reviews) ## Nutzerbewertungen ### "Great AutoDial and Management Oversight ability" — 4.0/5 > **Nikolai** | *19. Oktober 2017* | Rundfunk | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls. > > **Nachteile**: The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective. > > The ability to have better management oversight and for team to make more calls. ----- ### "Great service" — 5.0/5 > **Jason** | *19. Juni 2024* | Immobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We love the ease and set up. We like being able to review our calls. > > **Nachteile**: It took us a while to figure out why we had audio issues and thanks to support we fixed it. > > Was great. Michael helped us resolve some audio issues and made sure we were taken care of. ----- ### "Web based VOIP -Easy Setup, Requirement, and Implementation" — 3.0/5 > **Maria Lenin** | *17. August 2018* | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. > > **Nachteile**: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. ----- ### "Calltools is the best software to run a successful call center" — 5.0/5 > **Hannah** | *9. Februar 2023* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I think the \#1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]\! > > **Nachteile**: I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful\! > > My overall experience with CallTools has been nothing short of amazing\! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now\! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates\! ----- ### "Its feels custom built just for us" — 5.0/5 > **Jason** | *11. Jänner 2024* | Öl & Energie | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs. > > **Nachteile**: If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers. > > At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement. Overall there isn't anything I'm left needing or wanting - Calltools has it all. ----- Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.capterra.at/software/149510/call-center-software?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/149510/call-center-software) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten