Retently - NPS Software

Retently - NPS Software

von Retently

Wer verwendet Retently - NPS Software?

Jedes Unternehmen, das daran interessiert ist, seine Kundenzufriedenheit zu messen und zu verbessern.

Was ist Retently - NPS Software?

Retently unterstützt dich dabei, die Kundenzufriedenheit effizient zu messen, wertvolles Kundenfeedback, auf das du reagieren kannst, zu erfassen, Kundenabwanderung zu vermeiden und Kritiker zu Befürwortern zu machen.

Retently sendet deinen Kunden eine Zufriedenheitsumfrage mit einzelnen Fragen. So können sie deinem Unternehmen eine Bewertung und zusätzliches Feedback geben. Dein Net Promoter Score wird anhand der Antworten auf in der Umfrage berechnet.

Retently - NPS Software – Details

Retently

https://www.retently.com/

Gegründet 2015

Retently - NPS Software – Kostenübersicht

Retently - NPS Software bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Retently - NPS Software ist ab 39,00 $/Monat verfügbar.

Startpreis

39,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Retently - NPS Software Funktionen

Kundenbindung Software
Aktivitäts-Verfolgung
Bonus-Verwaltung
CRM
Geschenkkarten-Management
Kundenkarten
Mitglieder-Portal
Mitgliedschaft-Management
Treueprogramm
Zugriffsquellen-Verfolgung

Retently - NPS Software – Nutzerbewertungen

Zeigt 5 von 18 Nutzerbewertungen

Gesamt
4,9/5
Benutzerfreundlichkeit
4,9/5
Kundenservice
4,8/5
Funktionen
4,8/5
Preis-Leistungs-Verhältnis
4,8/5
Mark D.
Marketing and Community Coordinator
Essen & Trinken, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 18.4.2018

"Clean, beautiful design, intuitive interface, great customer support, and a high value product."

Kommentare: Ease of use, beautiful and intuitive interface, cost effective.

Vorteile: I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Nachteile: None!

  • Quelle des Nutzers 
  • Bewertet am 18.4.2018
John W.
Advisor
Bankwesen, 10.001+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 9.3.2017

"Great Product "

Kommentare: Hi!
I'd like to share a quick overview of my experience with Retently.
Recommendations to others Retently app is easy to setup, and within minutes you can get it working.
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize Survey
Finish Set up
What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends
What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Vorteile: Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends

Nachteile: Nothing, great product and great service!They delivered the value at the right time with the right mindset.

  • Quelle des Nutzers 
  • Bewertet am 9.3.2017
George M.
Lead Customer Success Manager
E-Learning, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 6.1.2019

"Does what it promises"

Kommentare: We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Vorteile: Simple and modern UI
Fairly generous plan for up to 3,000 responses per month
The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Nachteile: Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

  • Quelle des Nutzers 
  • Bewertet am 6.1.2019
Maurice S.
Team Lead Customer Care
Personalbeschaffung & -besetzung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 14.4.2020

"Retently is the perfect NPS software solution for us"

Kommentare: We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. it has a cool dashboard with instant access to all NPS results and different segments.

Vorteile: Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization,

Nachteile: So far nothing, everything works smooth and nicely

  • Quelle des Nutzers 
  • Bewertet am 14.4.2020
Abbe W.
Executive Assistant
Unternehmensberatung, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 30.1.2020

"Superb Customer Service and product"

Kommentare: It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Vorteile: Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Nachteile: Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

  • Quelle des Nutzers 
  • Bewertet am 30.1.2020