--- description: Detaillierte Informationen über Pendo zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pendo Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenengagement Software](/directory/30906/customer-engagement/software) > [Pendo](/software/151951/pendo-platform) # Pendo Canonical: https://www.capterra.at/software/151951/pendo-platform Seite: 1 / 11\ Zurück: [Nächste Seite](https://www.capterra.at/software/151951/pendo-platform?page=2) > Erfasse Nutzerverhaltensdaten, segmentiere Nutzer\*innen und ergreife dann mittels anwendungsinterner Nachrichtenübermittlung, Studien und Umfragen Maßnahmen. > > Bewertung: **4.5/5** von 238 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Pendo? Produktmanagement, Kundenerfolg, Kundenbetreuung, Engineering, Marketing, Vertrieb und UX-Teams. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 238 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Pendo.io - **Region**: Raleigh, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Aufgabenmanagement - Befragungs-/Umfragemanagement - Benutzerinteraktion-Nachverfolgung - Berichterstattung / Analyse - Berichterstattung und Statistik - Compliance Management - Dashboard Software - Daten-Import / -Export - Datenvisualisierung - Engagement-Tracking - Ereignisse innerhalb der App nachverfolgen - Erinnerungen - Feedback-Management - Kommunikationsmanagement - Kontextabhängige Anleitung - Konversion-Tracking - Kundenerlebnis-Management - Kundenhistorie - Kundensegmentierung - Leistungskennzahlen - Live-Chat - Meilensteinverfolgung - Mitarbeiteranerkennung - Mitarbeitermanagement - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - NPS-Umfragestruktur - Negatives Feedback Management - Nutzereinführung - Nutzerforschungsanalyse - Priorisierung - Produkt-Roadmaps - Projektplanung - Pulsbefragungen - Risikokarten - Self-Service Portal - Termin-Fristenmanagement - Textanalyse - Trichter-Analyse - Umfragen & Feedback - Verhaltens-Tracking - Verhaltensbezogene Analysen - Visualisierung - Visuelle Analytik - Web-Traffic-Berichterstattung - Werkzeuge zur Zusammenarbeit - Zeit auf der Website nachverfolgen ... und 27 weitere Funktionen ## Integrationen (31 insgesamt) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... und 16 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software) ## Ähnliche Kategorien - [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software) - [Qualitative Datenanalyse Software](https://www.capterra.at/directory/31297/qualitative-data-analysis/software) - [Webanalyse-Tools](https://www.capterra.at/directory/30073/web-analytics/software) - [Mobile Analytics Software](https://www.capterra.at/directory/30936/mobile-analytics/software) - [UX-Tools](https://www.capterra.at/directory/31036/ux/software) ## Alternativen 1. [Lucky Orange](https://www.capterra.at/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Google Analytics 360](https://www.capterra.at/software/177042/google-analytics) — 4.7/5 (8089 reviews) 3. [Mixpanel](https://www.capterra.at/software/158740/mixpanel) — 4.5/5 (145 reviews) 4. [Hotjar](https://www.capterra.at/software/163516/hotjar) — 4.6/5 (539 reviews) 5. [Amplitude](https://www.capterra.at/software/158741/amplitude) — 4.6/5 (67 reviews) ## Nutzerbewertungen ### "Great Tool For Analytics, Gathering User Feedback, and Customer Outreach" — 5.0/5 > **Joseph** | *15. November 2022* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows us to be constantly collecting user feedback that is sampled on a random basis. This has been extremely beneficial for us to track if we are improving our NPS and PMF score quarter by quarter.Nearly ever department in our organization gets some benefit from Pendo, whether its our Product, Customer Success, Marketing, or Sales teams. > > **Nachteile**: There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly. tagging the pages/features. creating‹ segments. and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy Pendo instance and incorrect/unreliable data. It is best to have one Pendo owner in your organization who is completely familiar with the tool and owns all aspects of Pendo from implementation to maintenance. Once it is set up properly. it is an incredibly powerful and beneficial tool for any organization. > > I love Pendo\! It's fun to use and I always discover new insights into our users and product. ----- ### "Pendo Analytics" — 5.0/5 > **Corey** | *20. Mai 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Pendo is an easy to use, intuitive analytics program. It gives easy interpretations of the data and has a solid GUI to create nice charts and graphs > > **Nachteile**: It's not as easy to implement as advertised. We had to get into the code and it was a little convoluted and difficult to set up > > Overall, solid. I like it better than Google Analytics or the only Omniture suite. It has a better UI and is simpler to use ----- ### "Terrible company w terrible biz practice" — 1.0/5 > **Mark** | *14. Jänner 2020* | Internet | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Nothing impressive. Slow responsiveness in generating ui/ux pages > > **Nachteile**: Terrible biz practice. After a year of license, suddenly came and say we have to pay more because we are using more features. The features used are what they trained our team to use after the agreement was signed and also we paid for the training. > > Not that useful as only work for web interface. We have apps so need better tool. And terrible biz practice trying to scam more money from customers... ----- ### "A Versatile Tool for Driving Adoption and Engagement" — 5.0/5 > **Antoine** | *15. Dezember 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Pendo stands out for its versatility. It’s not just a tool for product analytics—it combines user guidance, feedback collection, and engagement tracking in one platform. This flexibility means I can use it for onboarding, feature adoption, and even communicating updates without needing multiple tools. I also appreciate the segmentation capabilities, which allow me to target specific user groups with tailored experiences. This has been invaluable for driving adoption and ensuring the right message reaches the right audience. > > **Nachteile**: The poll functionalities feel limited compared to other feedback tools. While they work for basic use cases, more advanced options like conditional logic or richer question types would make them far more powerful. Additionally, the pricing can be a barrier, especially for smaller teams or organizations looking to scale. > > My experience with Pendo has been great overall. It has helped me drive adoption, track engagement, and communicate effectively with internal stakeholders. The insights I’ve gained have informed product decisions and improved user experiences significantly. ----- ### "Used at Multiple Companies / Highly Recommend" — 5.0/5 > **Josh** | *6. Mai 2019* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users. > > **Nachteile**: Sometimes the reports bug-out, but the support team is quick to respond. Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement. ----- Seite: 1 / 11\ Zurück: [Nächste Seite](https://www.capterra.at/software/151951/pendo-platform?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/151951/pendo-platform) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Strukturierte Daten