--- description: Detaillierte Informationen über CTM zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTM Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Telefon Software](/directory/30084/telephony/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.at/software/152004/call-tracking-software Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.capterra.at/software/152004/call-tracking-software?page=2) > Mit CallTrackingMetrics kannst du die gesamte Kundenreise über die verschiedenen Teams hinweg erfassen und alle deine Gespräche auf einer Plattform verfolgen. > > Bewertung: **4.7/5** von 159 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet CTM? Unternehmen, Agenturen und Callcenter jeder Größe, die Konvertierungen verfolgen und ihre Kommunikation automatisieren möchten, um die Kundenerfahrung zu verbessern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 159 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CallTrackingMetrics - **Region**: Severna Park, USA - **Gegründet**: 2010 ## Gewerblicher Kontext - **Startpreis**: $ 79,00 - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Albanien, Algerien, Angola, Antigua und Barbuda, Argentinien, Aserbaidschan, Australien, Bahamas, Barbados, Belarus, Belgien, Belize, Benin, Bhutan, Bolivien, Bosnien und Herzegowina, Botsuana, Brasilien, Bulgarien, Burkina Faso und 123 weitere ## Funktionen - Agenten-Schnittstelle - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anruf-Transkription - Anrufaufzeichnung - Anruferprofile - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Aufzeichnung - Automatische Antworten - Automatische Transkription - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM-Systeme - Chatbot-Software - Cross Channel Attribution - Customer Journey Mapping - Dashboard Software - Dateitransfer - Datensicherheit - Ereignisgesteuerte Aktionen - Geplanter Nachrichtenversand - Kampagnenanalysen - Kampagnenmanagement - Kampagnenplanung - Kampagnenplanung - Kollaboration mehrerer Nutzer - Kontaktmanagement - Konversion-Tracking - Kundenerlebnis-Management - Listen-Management - Management der Anruflisten - Massen-SMS - Mobiler Zugriff - Multi-Channel-Kommunikation - Multi-Touch-Attribution - Prädiktive Wähler - Qualitätsmanagement - ROI Tracking - Rückruf-Terminplanung - Stichwort-Nachverfolgung - Third-Party Integrations - Umleitung der Anrufe - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Zwei-Wege-Messaging ... und 18 weitere Funktionen ## Integrationen (64 insgesamt) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Cloudflare - Dazos CRM - Dialogflow - Drift - Dynamics 365 - ElevenLabs - Facebook Business Suite - Freshpaint ... und 49 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Telefon Software](https://www.capterra.at/directory/30084/telephony/software) ## Ähnliche Kategorien - [Telefon Software](https://www.capterra.at/directory/30084/telephony/software) - [Conversational Marketing Plattformen](https://www.capterra.at/directory/31562/conversational-marketing-platform/software) - [Call Tracking Software](https://www.capterra.at/directory/30901/call-tracking/software) - [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software) - [SMS Marketing Software](https://www.capterra.at/directory/30842/sms-marketing/software) ## Alternativen 1. [Nextiva](https://www.capterra.at/software/175788/nextiva) — 4.6/5 (919 reviews) 2. [JustCall](https://www.capterra.at/software/157853/justcall) — 4.1/5 (225 reviews) 3. [Dialpad](https://www.capterra.at/software/190976/dialpad-sell) — 4.2/5 (570 reviews) 4. [Five9](https://www.capterra.at/software/132405/five9) — 4.2/5 (484 reviews) 5. [RingEX](https://www.capterra.at/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews) ## Nutzerbewertungen ### "CTM Call Tracking Metrics Review" — 4.0/5 > **Loganathan** | *16. April 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I love the feature that eventhough I did returned my number, it still allows me to create reports and get the number of calls I got when I had that number. > > **Nachteile**: The only concern I had with CTM was that agency accounts can't have more than one sub accounts open and reports at the same time. > > I'm working with CTM for the past 2 and a half years. This is my first call tracking solution. So I had my struggles learning how the app works. But the support team was most helpful in getting me familiar with the application. Even when we had some issues with the app they were very patient in helping understand the problem and fixed it for us. Since they have a ton of features like call handling, forwarding, routing, whispers, call queues and IVRs and we use almost all of them, billing can be a headache. But you can get around it by again calling their billing support and they have helped me understand billing in an easy way. ----- ### "Great overall product that met all of our needs." — 5.0/5 > **Brad** | *24. April 2026* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It has been a great one stop shop for us for our phone system, marketing tracking, chat, voice AI, customer and marketing texts, and Call routing. The call quality has been great, and it has been secure using good authentication practices and compliance features. > > **Nachteile**: There is a learning curve, but fortunately their team did great work in onboarding us and equipping us to work and build as needed. > > It has been great, and much more affordable and user friendly than our old system. It was great that we made the switch. Also their customer service is great and very responsive. ----- ### "Solid platform that does what it says, and when you need supports its there" — 5.0/5 > **Lui** | *13. August 2026* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The CTM tech support has been solid. But our account manager has been nothing short of brilliant. We cannot say enough good things. > > **Nachteile**: The learning curve can be a bit steep, but that is because there is so much you can do with the platform. > > Overall, the platform does what it says it needs to do. And for accounts, we need that consistency of things just working as they should. ----- ### "Not intuitive. Difficult to find information. Too expensive" — 3.0/5 > **Alexander** | *25. April 2022* | Marketing & Werbung | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers. > > **Nachteile**: - It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there. > > It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support. ----- ### "Love CTM - Helped me be a more strategic marketer" — 5.0/5 > **Kelly** | *27. April 2026* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It helped me become a more strategic marketer and understand lead source. Best investment ever and easy to use. > > **Nachteile**: Lack of customer service. It is hard to get customer service on the phone to help with any technical issues. Have to send an email. > > Fantastic\! I look better as a marketer when using CTM. My clients trust me more because I am using data instead of just assumptions in my reporting. ----- Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.capterra.at/software/152004/call-tracking-software?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/152004/call-tracking-software) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten