Freshsales

Easy On-boarding and setup, fast support.

Kommentare: We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good relationship with customers. Freshworks' customer support is spot on. It seems no matter when I need help, they are less than a few minutes away from a solution. Freshchat is king! We've even deployed the same support structure on our website (Freshchat) and lead conversion has gone way up. It's nice to see a company have a product good enough to use themselves. I also like being able to achieve the same results for my customers as Freshworks has produced for me without major customizations.

Vorteile:

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Nachteile:

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

Best high end software for sales manager and their team working in startups

Kommentare: There are many alternative sales tools out there but freshsales helped me in my initial days of lead generation, hence I will recommend this tool to those who have just started into marketing & sales department.

Vorteile:

I was using this software for 1 and half year, I started with just live real-time chat service and now I have started using its premium features to manage my leads and sending them sales pitch and updates with easy campaign manager. I loved the user interface which takes no brains to understand the features that you need to solve your purpose. I have used their reporting tools that helps me make decisions based on results I have got from campaigns.

Nachteile:

I would love this tool if they provide integration with social networks too like Instagram and Facebook messages along with LinkedIn. Currently they have limited integration modules. Also importing files takes much time then managing and sending them sometimes it got stuck and I need to reiterate everything again.

In Betracht gezogene Alternativen: Zoho Mail und Zendesk

Warum Freshsales gewählt wurde: tawk.to is much easier tool but its not beneficial for lead generation, its mostly useful for customer support or after sales service. Freshasales is all round tool that made me choose this software.

Zuvor genutzte Software: tawk.to

Freshsales CRM- lead management made simple

Kommentare: On the whole, it is a good product in it's domain but needs quick fix on the tickets raised.

Vorteile:

It was very user friendly to start with which is the most important aspect in a product like CRM, used multiple times in a day across teams in a company. Ease of access & navigation are the key pros of freshsales.

Nachteile:

Freshsales have lots of updates weekly which might in a way be hard for on-the-go teams like sales team to access. While product updates are useful, it could be done in certain announced intervals.

Over promise and massively underdeliver

Kommentare: Initially the support appeared overstructured but helpful. But then we kept getting oh...we don't do that.

Vorteile:

It can make a phone call. There isn't much on the positive side. It's hard to see history, route calls to others, send texts with attachments are impossible and you can't receive a text with an attachment. These are major for our business. Systems that rely on email in our industry are wasted.

Nachteile:

We were promised several capabilities that just don't exist. When we found this out, we asked for a refund and we can't get any response since then. They ignore us totally.

Does the Job - Economical compared to others in the market

Kommentare: It is a good CRM for small organizations. It did the job but with a lot of limitations

Vorteile:

Good all round CRM for small organizations loaded with lot of good features.

Nachteile:

Reporting has limitations and the interface is not fluid compared to others in the market. Customer support is a challenge across Freshworks.

In Betracht gezogene Alternativen: Zoho CRM und HubSpot CRM

Warum Freshsales gewählt wurde: Looking for marketing integration

Zuvor genutzte Software: Pipedrive

Gründe für den Wechsel zu Freshsales: We took a trial and found it decent enough