---
description: Detaillierte Informationen über Feefo zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Feefo Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [Kundenengagement Software](/directory/30906/customer-engagement/software) > [Feefo](/software/160258/feefo)

# Feefo

Canonical: https://www.capterra.at/software/160258/feefo

> Feefo hilft Unternehmen, sich mit ihren Kunden auszutauschen und ihre Bewertungen zu sammeln.
> 
> Bewertung: **3.5/5** von 4 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **3.5/5** | 4 Nutzerbewertungen |
| Bedienkomfort | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 3.3/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 60% | (6/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Feefo
- **Gegründet**: 2010

## Gewerblicher Kontext

- **Startpreis**: £ 149,00
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Australien, Belgien, Frankreich, Italien, Kanada, Mexiko, Neuseeland, Niederlande, Spanien, Vereinigte Staaten, Vereinigtes Königreich

## Funktionen

- Aktivitäts-Dashboard
- Alarmfunktion / Benachrichtigungen
- Angebot in sozialen Medien
- Anpassbare Formulare
- Anpassbare Vorlagen
- Befragungs-/Umfragemanagement
- Berichterstattung / Analyse
- Dashboard Software
- Datenvisualisierung
- E-Mail-Management
- Engagement-Tracking
- Feedback-Management
- Kampagnenmanagement
- Kommunikationsmanagement
- Mehrsprachig
- Multi-Channel-Kommunikation
- NPS-Umfragestruktur
- Negatives Feedback Management
- Nutzerbewertungs-Anfrage
- Nutzerbewertungs-Notifikation
- Reaktions-Management
- SMS-Nachrichtenversand
- Sentiment-Analyse
- Teilen in sozialen Medien
- Textanalyse
- Third-Party Integrations
- Umfragen & Feedback
- Visuelle Analytik
- Überprüfung bewerten

## Integrationen (11 insgesamt)

- Adobe Commerce
- BigCommerce
- LoyaltyLion
- Medallia Agent Connect
- Mention Me
- Movable Ink
- Pinterest
- Shopify
- Twitter/X
- WooCommerce
- Zapier

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- Chat

## Category

- [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software)

## Ähnliche Kategorien

- [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software)
- [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software)
- [Review Management Software](https://www.capterra.at/directory/31024/review-management/software)
- [Customer-Loyalty-Software](https://www.capterra.at/directory/10031/customer-loyalty/software)
- [Kundenzufriedenheit Software](https://www.capterra.at/directory/30541/customer-satisfaction/software)

## Alternativen

1. [SurveyMonkey](https://www.capterra.at/software/32728/surveymonkey) — 4.6/5 (10427 reviews)
2. [Trustpilot](https://www.capterra.at/software/169618/trustpilot) — 4.5/5 (1202 reviews)
3. [Survicate](https://www.capterra.at/software/132914/survicate) — 4.6/5 (99 reviews)
4. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1754 reviews)
5. [GiveMe5.ai](https://www.capterra.at/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews)

## Nutzerbewertungen

### "Great tool but weigh the cost rewards" — 4.0/5

> **Carl** | *25. November 2025* | Software für die Automobilindustrie | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Allows great feedback from customers which then allows business actions based on real feedback meaning you get a more targeted response
> 
> **Nachteile**: It can be a costly tool depending on which plan you purchase. Although how much do you value business improvement insights?
> 
> Really would reckoned it however lol into the cost and return on investment based on your company size

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### "Consistently Excellent Service" — 5.0/5

> **Hannah** | *15. Mai 2023* | Bau | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: The online Feefo portal makes it easy to navigate, which makes the process of gathering feedback straightforward. Allowing us to pick apart feedback and implement processes to make our processes smoother.
> 
> **Nachteile**: If we were being extremely picky, the occasional emails received by the Feefo hub support team in relation public reviews who have directly contacted Feefo requesting to review our services. We would prefer they were instructed to speak with us directly so we can provide a personal touch as part of the customer experience when using our service.
> 
> Our sales Rep \[sensitive content hidden\] is always there to support us with anything Feefo related so we maximise the Feefo service. The campaign manager tool has helped us engage with more feedback than ever before which means we can make our services the best they can be for our customers. We like the way that Feefo allows us to show case the positive feedback to our customers through the Platinum award.

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### "Didn't support our Ecomm platform, Unhelpful Customer Service" — 2.0/5

> **Verifizierter Rezensent** | *21. Juli 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 1.0/10
> 
> **Vorteile**: Feefo was easy to set up, but the user interface was quite clunky and difficult for team members to use.
> 
> **Nachteile**: Feefo does not have good brand recognition outside of the UK, so for our customers based in other locations, they didn't feel that they could trust Feefo and we gathered way less reviews than with a competitor software product. Customer support at Feefo was unhelpful as well.
> 
> Not a good experience to be honest. The price for a Feefo subscription license is less than that of other products, but it's one where you get what you pay for I suppose\! It does the basic / bare minimum, but ultimately we found customer support and Feefo brand recognition to be inadequate, and they did not support integration with our ecomm platform.

-----

### "A good review-gathering solution" — 3.0/5

> **Devin** | *14. April 2022* | Versicherung | Empfehlungsbewertung: 5.0/10
> 
> **Vorteile**: We got a dedicated Feefo review page for our brand which showcases customer reviews.
> 
> **Nachteile**: Our dev team had to set up a complicated API, it's expensive.
> 
> Feefo is fine, but the widgets gallery is limited. It's also not a very intuitive platform, we typically have to reach out to our rep for help making changes or implementing new things.

## Links

- [Auf Capterra anzeigen](https://www.capterra.at/software/160258/feefo)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.capterra.com.de/software/160258/feefo> |
| de-AT | <https://www.capterra.at/software/160258/feefo> |
| de-CH | <https://www.capterra.ch/software/160258/feefo> |
| en | <https://www.capterra.com/p/160258/Feefo/> |
| en-AE | <https://www.capterra.ae/software/160258/feefo> |
| en-AU | <https://www.capterra.com.au/software/160258/feefo> |
| en-CA | <https://www.capterra.ca/software/160258/feefo> |
| en-GB | <https://www.capterra.co.uk/software/160258/feefo> |
| en-IE | <https://www.capterra.ie/software/160258/feefo> |
| en-IL | <https://www.capterra.co.il/software/160258/feefo> |
| en-IN | <https://www.capterra.in/software/160258/feefo> |
| en-NZ | <https://www.capterra.co.nz/software/160258/feefo> |
| en-SG | <https://www.capterra.com.sg/software/160258/feefo> |
| en-ZA | <https://www.capterra.co.za/software/160258/feefo> |
| fr | <https://www.capterra.fr/software/160258/feefo> |
| fr-BE | <https://fr.capterra.be/software/160258/feefo> |
| fr-CA | <https://fr.capterra.ca/software/160258/feefo> |
| fr-LU | <https://www.capterra.lu/software/160258/feefo> |

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