--- description: Detaillierte Informationen über Intouch Insight CX Platform zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Intouch Insight CX Platform Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/30671/customer-experience/software) > [Intouch Insight CX Platform](/software/160959/intouch-insight) # Intouch Insight CX Platform Canonical: https://www.capterra.at/software/160959/intouch-insight Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/160959/intouch-insight?page=2) > Software und Services zur Verwaltung von Kundenerfahrung, die zuhört, dolmetscht, Kundenfeedback in die Tat umsetzt sowie Betriebsdaten verarbeitet. > > Bewertung: **4.3/5** von 12 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Intouch Insight CX Platform? Kundenorientierte Marken in allen Branchen, einschließlich Restaurants, Gastgewerbe, Einzelhandel, Gas und Abwasser, Fitness und viele andere nutzen Intouch Insight, um die Kundenerfahrung in ihrem Unternehmen zu verbessern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 12 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Intouch Insight - **Region**: Ottawa, Kanada - **Gegründet**: 1992 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Französisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Ad-hoc-Berichterstattung - Aktionsmanagement - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Formulare - Anpassbare Vorlagen - Befragungs-/Umfragemanagement - Benchmarking - Berichterstattung / Analyse - Dashboard Software - Daten-Connectors - Daten-Import / -Export - Feedback-Management - Fragenkatalog - Kommunikationsmanagement - Kundenerlebnis-Management - Kundensegmentierung - Leistungskennzahlen - Live-Chat - Metadata-Management - Multichannel-Datenerfassung - Negatives Feedback Management - Problem-Nachverfolgung - Prädiktive Analytik - Publishing/Sharing - Pulsbefragungen - Self-Service Portal - Sentiment-Analyse - Strategische Planung - Textanalyse - Trend-Analysen - Umfragen & Feedback - Visuelle Analytik - Werkzeuge zur Zusammenarbeit - Wissensmanagement - Überwachung der Beschwerden ## Integrationen (6 insgesamt) - Boomi - Dynamics 365 Business Central - Microsoft Excel - SAP Analytics Cloud - Salesforce Platform - Slack ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software) - [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software) - [Kundenzufriedenheit Software](https://www.capterra.at/directory/30541/customer-satisfaction/software) - [BI-Tools](https://www.capterra.at/directory/23/business-intelligence/software) - [Beschwerdemanagement Software](https://www.capterra.at/directory/30674/complaint-management/software) ## Alternativen 1. [Connecteam](https://www.capterra.at/software/153140/connecteam) — 4.6/5 (5058 reviews) 2. [Slack](https://www.capterra.at/software/135003/slack) — 4.7/5 (24046 reviews) 3. [SurveyMonkey](https://www.capterra.at/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 4. [Bitrix24](https://www.capterra.at/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [XM for Customer Experience](https://www.capterra.at/software/152924/customer-frontlines) — 4.6/5 (255 reviews) ## Nutzerbewertungen ### "Best software for mobile audits and customer service management\!" — 5.0/5 > **Sally** | *15. Februar 2019* | Lebensmittelproduktion | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance. > > **Nachteile**: Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional. > > The Intouch Insight program was a huge step up from our previous excel reporting. Both \[SENSITIVE CONTENT HIDDEN\] and \[SENSITIVE CONTENT HIDDEN\] have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting. ----- ### "Good tool for customer management and feedback handling" — 5.0/5 > **Verifizierter Rezensent** | *6. Juli 2022* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: This software has very good customer management features. Also have survey tool to receive feedback from clients and predict the model for business growth. Have the ability to segment customers based on the feedback management skills. > > **Nachteile**: Dashboard is bit tough to understand and need a lot of practices. Also loading time is bit slow therefore need some improvement. > > Overall, based on the feedback customer trends can be easily determined and can set the price of goods and services based on demand. ----- ### "Illegal registration of company intouch CX services on my UAN" — 1.0/5 > **Rotnakar** | *4. November 2024* | Verbraucherdienste | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded. > > **Nachteile**: One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded > > One day I received a threatening call from the HR saying that if you don't join intouchx you will be filed as absconded ----- ### "Intouch Review" — 4.0/5 > **Rocio** | *1. November 2018* | Unternehmensberatung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: -Easy to use -The mystery shops are well organized into sections that make it clear to spot right away -Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong > > **Nachteile**: -Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images -Some mystery shops are not worth the price we pay ----- ### "The CX Platform for Any User" — 5.0/5 > **Lauren** | *18. April 2019* | Maschinenbau oder Wirtschaftsingenieurwesen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business. > > **Nachteile**: The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched. > > So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before. ----- Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/160959/intouch-insight?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/160959/intouch-insight) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Strukturierte Daten