VCC Live

"We got exactly what we wanted."

Kommentare: We could get rid of other softwares. Our workflows have become easier. We can save time and money. We can ensure the business continuity in all case. Any statistics can be extracted.

Vorteile: Excelent support, flexible attitude. Easy to use. Access it from anywhere. It has so many solutions. Constantly evolving system.

Nachteile: We would like to extend it to all areas of customer service, so we are waiting for the perfect e-mail management module.

"VCC Live effectively changed our company, our team and our customers."

Kommentare: Our call center is completely changed. Our customers never hear the busy tone and they never stay in a queue. And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

Vorteile: Yet very complex, it is very easy to use and to implement (the team offers full support anyway and they are very responsive and extremely nice), the performance of the software, the continuity and the constant enhancements are extraordinary. 100% stable from the beginning, no bugs, no problems.

Nachteile: There's really no such thing. The software has everything you could wish for. If you hadn't wished for a thing yet, you will surely discover it in a new update. The VCC Live team will think of it anyway :)

"VCC review"

Vorteile: Easy to learn and use in a call center setting.

Nachteile: Connectivity is sometimes spotty and software can freeze or crash easily.

"Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents."

Kommentare: Predictive dialer increased our Outbound department effectivity by 30%.
Database API, Webhooks, Embedded browser provide us an easy integration with our ERP and CRM systems.

Vorteile: Integration possibilities, like embed browser, gave us an opportunitiy to integrate our CRM web application in to VCC. This integration provide us to deploy only VCC software at our Call Centre Agents or Home Agents. No other software (CRM) installation needed beacuse it is integrated to VCC.

Nachteile: Call quality issues in CEE countries. Lack of Mobile device support for Supervisors and Agents as well.

"Excellent solution for distributed call center operations and home agents"

Kommentare: Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations

Vorteile: Easy to manage even with distributed operations. Always-on. In 2 years of use we had probably less than a minute of downtime. Excellent customer support. Perfect for outbound telesales

Nachteile: Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.