---
description: Detaillierte Informationen über ManageEngine ServiceDesk Plus MSP zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
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title: ManageEngine ServiceDesk Plus MSP Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [ITSM Tools](/directory/30676/itsm/software) > [ManageEngine ServiceDesk Plus MSP](/software/169180/servicedesk-plus-msp)

# ManageEngine ServiceDesk Plus MSP

Canonical: https://www.capterra.at/software/169180/servicedesk-plus-msp

> ServiceDesk Plus MSP ist ein ITIL Service Desk für Managed Service Provider mit Funktionen, basierend auf ITSM Best Practices.
> 
> Bewertung: **4.0/5** von 5 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet ManageEngine ServiceDesk Plus MSP?

Unsere Software bietet die einfache Bedienung, die SMBs brauchen, und die leistungsstarken Funktionen, die große Unternehmen brauchen.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.0/5** | 5 Nutzerbewertungen |
| Bedienkomfort | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: ManageEngine
- **Region**: The Octagon, USA
- **Gegründet**: 1996

## Gewerblicher Kontext

- **Startpreis**: $ 1 445,00
- **Preismodell**:  (Kostenlose Version verfügbar) (Gratis Testen)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Japan, Vereinigte Staaten

## Funktionen

- Abrechnung & Rechnungsstellung
- Analyse Tools
- Backup und Recovery
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Configuration Management Database (CMDB)
- Dashboard Software
- Genehmigungs-Workflow
- IT-Asset-Management
- Inventarverwaltung
- Konfigurationsmanagement
- Korrektur-Management
- Kundenbetreuung
- Kundenspezifisches Branding
- Lizenzmanagement
- Planung ändern
- Portfoliomanagement
- Problem-Management
- Problemmanagement
- Projektmanagement
- Remote-Monitoring und -Management
- Remote-Zugriff/-Kontrolle
- Self-Service Portal
- Störfallmanagement
- Terminplanung
- Verfolgen von Vermögensanlagen
- Vertrags-/Lizenz-Management
- Veränderungsmanagement
- Wissensbasis-Management
- Wissensmanagement
- Zeit & Kosten Verfolgung

## Integrationen (7 insgesamt)

- ManageEngine Analytics Plus
- ManageEngine Endpoint Central MSP
- ManageEngine OpManager
- Microsoft Teams
- Zoho Books
- Zoho CRM
- Zoho Invoice

## Optionen für Kundensupport

- 24/7 Live-Support
- Chat

## Category

- [ITSM Tools](https://www.capterra.at/directory/30676/itsm/software)

## Ähnliche Kategorien

- [ITSM Tools](https://www.capterra.at/directory/30676/itsm/software)
- [Managed Services Provider Software (MSP) ](https://www.capterra.at/directory/30921/msp/software)
- [PSA-Software (Professional Services Automation)](https://www.capterra.at/directory/16/professional-services-automation/software)
- [Service Desk Software](https://www.capterra.at/directory/31027/service-desk/software)
- [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software)

## Alternativen

1. [Freshservice](https://www.capterra.at/software/132997/freshservice) — 4.5/5 (689 reviews)
2. [Atera](https://www.capterra.at/software/144309/atera) — 4.5/5 (446 reviews)
3. [JIRA Service Management](https://www.capterra.at/software/138769/jira-service-management) — 4.5/5 (764 reviews)
4. [Deepser](https://www.capterra.at/software/178946/deepser) — 4.6/5 (56 reviews)
5. [ChangeGear](https://www.capterra.at/software/146239/changegear-itsm) — 4.0/5 (51 reviews)

## Nutzerbewertungen

### "Exceptional for Call centers" — 5.0/5

> **Gerson** | *14. Februar 2018* | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console.
> 
> **Nachteile**: Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning.
> 
> Multi client software is hard to find. This is perfect for a call center,

-----

### "The software to manage requests" — 4.0/5

> **Verifizierter Rezensent** | *31. Oktober 2018* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets
> 
> **Nachteile**: Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent
> 
> The facility to manage Customer Requests for internal an external of them is a goof option to take this software

-----

### "Old and clunky" — 3.0/5

> **Jean-Louis** | *19. April 2018* | Empfehlungsbewertung: 3.0/10
> 
> **Vorteile**: ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop.
> 
> **Nachteile**: They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless.

-----

### "Best Helpdesk Ticketing and Inventory tool" — 4.0/5

> **Ajit** | *16. Juli 2022* | Öl & Energie | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: nicely auto assigned the ticket to respective helpdesk technician by using automation rules. Workflows. 
Nicely managed with "Field and form options"
> 
> **Nachteile**: To many vulnerabilities found in a month due to that need to upgrade the version frequently.

-----

### "Manage your IT Department with ease" — 4.0/5

> **fazal** | *22. Jänner 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents.
> 
> **Nachteile**: it requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex

## Links

- [Auf Capterra anzeigen](https://www.capterra.at/software/169180/servicedesk-plus-msp)

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