--- description: Detaillierte Informationen über IT Glue zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: IT Glue Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Managed Services Provider Software (MSP) ](/directory/30921/msp/software) > [IT Glue](/software/170401/itglue) # IT Glue Canonical: https://www.capterra.at/software/170401/itglue Seite: 1 / 15\ Zurück: [Nächste Seite](https://www.capterra.at/software/170401/itglue?page=2) > IT Glue ist eine preisgekrönte Dokumentationsplattform, die IT-Anbietern hilft, den Zeitaufwand bei der Suche nach Informationen drastisch zu reduzieren. > > Bewertung: **4.6/5** von 342 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet IT Glue? IT Glue wurde für IT-Experten entwickelt. Das Unternehmen konzentriert sich auf den Markt für Managed-Services-Anbieter (MSP). ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 342 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Kaseya - **Region**: Miami, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: $ 29,00 - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Irland, Israel, Kanada, Malaysia, Neuseeland, Niederlande, Norwegen, Schweden, Schweiz, Singapur, Sonderverwaltungsregion Hongkong, Sonderverwaltungsregion Macau, Südafrika und 5 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Backup und Recovery - Benutzer-Management - Berechtigungsnachweis-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Beziehungs-Mapping - Catalog Management - Compliance Management - Compliance-Verfolgung - Dashboard Software - Document Capture - Dokumentation - Dokumentenspeicher - Drag-and-Drop - Einmalige Anmeldung - Einstellungen (Personalbeschaffung) - Etikettierung - Filesharing - IT-Asset-Management - IT-Betriebsmittelverwaltung - IT-Reporting - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Kundenspezifisches Branding - Leistungskennzahlen - Lieferanten-Management - Problemmanagement - Real-Time Notifications - Remote-Monitoring und -Management - Richtlinien Managemen- - Self-Service Portal - Suchen / filtern - Supportticket-Management - Textbearbeitung - Third-Party Integrations - Verfolgen von Vermögensanlagen - Versionskontrolle - Vertrags-/Lizenz-Management - Volltextsuche - Vorlagen - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow Automation - Workflow-Management - Zugriffskontrollen / Berechtigungen - Änderungsverfolgung ... und 4 weitere Funktionen ## Integrationen (60 insgesamt) - Addigy - Atera - Autotask PSA - Auvik - BVoIP - Backupify - Barracuda RMM - BrightGauge - BullPhish ID - Cisco Meraki - CloudRadial - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA - Continuum PPM ... und 45 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - Chat ## Category - [Managed Services Provider Software (MSP) ](https://www.capterra.at/directory/30921/msp/software) ## Ähnliche Kategorien - [Managed Services Provider Software (MSP) ](https://www.capterra.at/directory/30921/msp/software) - [Passwort Manager](https://www.capterra.at/directory/30923/password-management/software) - [Vendor Management Systeme](https://www.capterra.at/directory/10024/vendor-management/software) - [DAM Systeme](https://www.capterra.at/directory/30203/digital-asset-management/software) - [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software) ## Alternativen 1. [N-central](https://www.capterra.at/software/13803/n-central) — 4.2/5 (253 reviews) 2. [N-sight RMM](https://www.capterra.at/software/163344/n-sight) — 4.3/5 (202 reviews) 3. [NinjaOne](https://www.capterra.at/software/165889/ninjaone) — 4.7/5 (297 reviews) 4. [SuperOps](https://www.capterra.at/software/1017782/superopsai) — 4.6/5 (65 reviews) 5. [Atera](https://www.capterra.at/software/144309/atera) — 4.5/5 (454 reviews) ## Nutzerbewertungen ### "Useful for Teams Trying to Track Their Tech" — 4.0/5 > **Larry** | *2. Juni 2025* | Non-Profit-Organisation Management | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The search tool is so fast\! It makes look ups a breeze\! Entries are well-organized and have lots of options for capturing information. I like how you can save information and re-use it on later entries. (like brand and model, for example) I like how you can see activity in the app, and see what data has been added and by whom. > > **Nachteile**: It has lots of options for capturing and sharing information. All those choices and options are almost overwhelming and can make getting started a challenge. > > Overall, we use IT Glue for tracking our assets. It's pretty easy to open and perform a search. It is nice to have not just hardware, but certificates and domain information, as well. ----- ### "IT Glue: Your go to platform for password security and management." — 5.0/5 > **Jorge** | *26. Mai 2026* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: IT Glue provides an excellent centralized documentation platform for IT teams and MSPs. Its password management and sharing features are especially valuable, offering secure credential storage with host-proof encryption and controlled access across teams and clients. The platform improves collaboration by giving technicians fast access to standardized documentation, SOPs, configurations, and client information in one place. IT Glue also performs very well in day-to-day operations. Navigation, searches, and document access are generally fast and responsive, helping technicians work more efficiently and reduce troubleshooting time. The relationship mapping between assets, passwords, and documents further streamlines workflows and client support. Another standout feature is the customer support. Their support team is responsive, fast, consistent, and highly knowledgeable when resolving issues or providing guidance. > > **Nachteile**: One drawback of IT Glue is that the platform can feel somewhat overwhelming at first, especially for new users or smaller IT teams. The large number of features and customization options creates a learning curve, and properly organizing documentation requires time and planning to fully maximize the platform’s potential. > > Overall, my experience with IT Glue has been very positive. It has significantly improved organization, collaboration, and efficiency within IT operations by centralizing critical documentation and password management. The platform is especially valuable for MSP environments where fast access to accurate client information is essential. IT Glue delivers strong value for money and is a reliable solution for IT documentation, password management, and operational efficiency. ----- ### "Excellent Documentation Platform for MSPs" — 5.0/5 > **Josh** | *16. Juli 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: IT Glue has become an essential tool for managing client documentation within our MSP. The platform makes it easy to organise passwords, assets, procedures, contacts, and configurations in a central location. The search functionality is excellent, making information quick to find when supporting clients. Integrations with tools such as ConnectWise and NinjaOne help keep documentation aligned with other systems and reduce duplicate work. It also only requires an internet connection, meaning engineers can access important client information from anywhere, whether working remotely or on customer site visits. The collaboration features ensure everyone has access to consistent and up-to-date information. > > **Nachteile**: The platform can be expensive compared to some alternatives, particularly for smaller organisations. Initial setup and documentation standardisation can also take some time and effort to get right. While the interface is generally easy to use, some advanced areas could be more intuitive. > > Our overall experience with IT Glue has been very positive. It provides a reliable and well-structured platform for storing and managing client information, passwords, and technical documentation. The ability to quickly access critical information improves efficiency and helps maintain consistency across the team. The integrations, strong organisational structure, and collaboration features make it a valuable solution for MSPs looking to improve documentation and knowledge management processes. Overall, it has become a key part of our day-to-day operations. ----- ### "Great product that's a bit too expensive" — 3.0/5 > **Drew** | *21. März 2025* | Informationstechnologie & -dienste | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It has a lot of options for all the IT documenting you could desire. > > **Nachteile**: It is expensive. Many parts of it are needlessly convoluted. The integrations with other Kaseya products is lacklustre. ----- ### "Esteban is an outstanding team member\!" — 5.0/5 > **Vicki** | *26. Mai 2026* | Unterhaltung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of use with included templates and the remarkable support. I cannot say enough about the help Esteban gave our team. > > **Nachteile**: Unable to roll out for entire organization because of lack of secure hierarchy. We wanted to be able to roll ITGlue out for several of our departments but we did not know that Administration could not be separated. We have overcome this opportunity by using ITGlue for only one department and changing the URL to help with this. When we launch a second department, we will use a separate implementation of ITGlue and URL. > > Our overall experience with ITGlue was outstanding. Esteban worked with us every minute we accessed ITGlue and he helped us ramp us quickly. ----- Seite: 1 / 15\ Zurück: [Nächste Seite](https://www.capterra.at/software/170401/itglue?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/170401/itglue) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten