--- description: Detaillierte Informationen über Customerly zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customerly Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Live-Chat Software](/directory/30797/live-chat/software) > [Customerly](/software/173977/customerly) # Customerly Canonical: https://www.capterra.at/software/173977/customerly Seite: 1 / 4\ Zurück: [Nächste Seite](https://www.capterra.at/software/173977/customerly?page=2) > Best-in-Class-Customer-Lifecycle-Software: Unterstützung, Automatisierung und Feedback. > > Bewertung: **4.5/5** von 70 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Customerly? Customerly hilft mehr als 3.000 Unternehmen weltweit, Kunden zu akquirieren, zu automatisieren und zu halten. SaaS-Besitzer, Web-Agenturen, Vermarkter und lokale Unternehmen verwenden Customerly jeden Tag. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 70 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Customerly - **Region**: Letterkenny, Irland - **Gegründet**: 2017 ## Gewerblicher Kontext - **Startpreis**: $ 29,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Spanisch - **Verfügbare Länder**: China, Deutschland, Irland, Japan, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Abonnenten-Management - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Felder - Anpassbare Vorlagen - Automatische Antworten - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Chat / Messaging - Chatbot-Software - Code-Free Development - Daten-Import / -Export - E-Mail Marketing - E-Mail-Management - E-Mail-Tracking - Echtzeit-Chat für Kunden - Ereignisgesteuerte Aktionen - Feedback-Management - Fragenkatalog - Inbox-Management - Kampagnenanalysen - Kampagnenmanagement - Kampagnenplanung - Kommunikationsmanagement - Kontaktmanagement - Konversion-Tracking - Kundenbetreuung - Kundenerlebnis-Management - Kundenhistorie - Kundensegmentierung - Kundenspezifisches Branding - Leadmanagement - Live-Chat - Marketing-Automatisierung - Mobile Optimization - Mobiler Zugriff - Offline-Formular - Proaktiver Chat - Self-Service Portal - Spracherkennung - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Vorlagen-Management - WYSIWYG-Editor - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement ... und 16 weitere Funktionen ## Integrationen (3 insgesamt) - LeadsBridge - WordPress - Zapier ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support ## Category - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) ## Ähnliche Kategorien - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) - [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software) - [Leadgenerierung Software](https://www.capterra.at/directory/30963/lead-generation/software) - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) - [Chatbot-Software](https://www.capterra.at/directory/32448/chatbot/software) ## Alternativen 1. [Brevo](https://www.capterra.at/software/132996/brevo) — 4.6/5 (3414 reviews) 2. [Gmail](https://www.capterra.at/software/202338/gmail) — 4.8/5 (13348 reviews) 3. [Mailchimp](https://www.capterra.at/software/110228/mailchimp) — 4.5/5 (17580 reviews) 4. [ActiveCampaign](https://www.capterra.at/software/79367/activecampaign) — 4.6/5 (2561 reviews) 5. [Constant Contact](https://www.capterra.at/software/31898/constant-contact) — 4.3/5 (2915 reviews) ## Nutzerbewertungen ### "Amazing perfect experience\!" — 5.0/5 > **Sergios** | *28. März 2023* | E-Learning | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software\!\! > > **Nachteile**: Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations. > > Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate. ----- ### "Customerly does a lot of things well" — 5.0/5 > **Laurentiu** | *27. März 2023* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive. > > **Nachteile**: There are no significant issues, only a few features missing that we used in previous software. > > After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level. ----- ### "Got sick to plans and prices changes" — 1.0/5 > **Federico** | *26. November 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities. > > **Nachteile**: We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs > > We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom. ----- ### "Hands-down the best customer support app" — 4.0/5 > **Marco** | *29. November 2023* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly. > > **Nachteile**: I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool ----- ### "Awesome Product" — 5.0/5 > **Harsh** | *21. Juli 2020* | Fotografie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: - Smart assign - Really cool icons - Very nice interface. > > **Nachteile**: - Dashboard could be a less confusing and clutter free. > > Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well. ----- Seite: 1 / 4\ Zurück: [Nächste Seite](https://www.capterra.at/software/173977/customerly?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/173977/customerly) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten