--- description: Detaillierte Informationen über Truly zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Truly Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Telefonanlage Software](/directory/31101/business-phone-systems/software) > [Truly](/software/175739/truly) # Truly Canonical: https://www.capterra.at/software/175739/truly Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/175739/truly?page=2) > Erstklassige, hochleistungsfähige Anruflösung für Finanzdienstleister. > > Bewertung: **3.8/5** von 19 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Truly? Die Anwendung betreut Unternehmenskunden, die nach einem leistungsstarken Telefonsystem für Vertriebs- und Supportteams suchen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.8/5** | 19 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Truly - **Region**: San Francisco, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: $ 65,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alarmfunktion / Benachrichtigungen - Anrufaufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Aufzeichnung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Berichterstattung / Analyse - Berichterstattung über Anrufe - Beurteilung-Management - CRM-Systeme - Call-Center-Management - Computer Telephony Integration - Dateitransfer - E-Mail-Management - Ereignisgesteuerte Aktionen - Goal Setting/Tracking - IVR - Konferenzschaltungen - Kontaktmanagement - Leadmanagement - Leistungskennzahlen - Leistungsmanagement - Management der Anruflisten - Meeting-Management - Mobiler Zugriff - PBX - SIP-Trunking - Syndikat-Gruppen - Trainingsmanagement - Umleitung der Anrufe - Virtuelle Erweiterungen - VoIP (IP-Telefonie) - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit ## Integrationen (3 insgesamt) - Front - Salesforce Sales Cloud - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Telefonanlage Software](https://www.capterra.at/directory/31101/business-phone-systems/software) ## Ähnliche Kategorien - [Telefonanlage Software](https://www.capterra.at/directory/31101/business-phone-systems/software) - [Telefon Software](https://www.capterra.at/directory/30084/telephony/software) - [Software zur Anrufaufzeichnung](https://www.capterra.at/directory/30533/call-recording/software) - [Inside-Sales-Software](https://www.capterra.at/directory/30680/inside-sales/software) - [Vertriebsunterstützung Software](https://www.capterra.at/directory/30798/sales-enablement/software) ## Alternativen 1. [Bitrix24](https://www.capterra.at/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Dialpad](https://www.capterra.at/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 3. [3CX](https://www.capterra.at/software/158704/3cx) — 4.4/5 (465 reviews) 4. [GoTo Connect](https://www.capterra.at/software/163604/goto-connect) — 4.5/5 (668 reviews) 5. [8x8 Work](https://www.capterra.at/software/187525/virtual-office) — 4.1/5 (309 reviews) ## Nutzerbewertungen ### "I'm Throwing My Desk Phone Away\!\!\!" — 4.0/5 > **Kevin** | *15. August 2018* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce. > > **Nachteile**: At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce. > > I threw away my desk phone\! I get much needed real estate on my desk\! the ease of use is a key factor as well. ----- ### "Really easy to use" — 4.0/5 > **Wolf** | *15. Oktober 2019* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It was incredibly easy to use. The interface was very intuitive. You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well. > > **Nachteile**: I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it. ----- ### "Truly is very attractive and user-friendly, but it's always having issues." — 3.0/5 > **Vivian A.** | *21. März 2018* | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: It's user-friendly, attractive, and concise. Also, I really enjoy that we are able to sync our unknown numbers to existing clients on Salesforce. > > **Nachteile**: Truly is always acting up and whenever new updates are released, there are a lot of issues and bugs that don't allow users to make calls or hear our callers. > > Sync unknown numbers with existing profiles in Salesforce, easy access to call recordings and customer service on-the-go. ----- ### "Smile and Dial" — 4.0/5 > **Ian** | *3. Juni 2021* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The capabilities with SF.com syncing and the ease of connecting to a cell. Its not as expensive as others, but gets the job done. > > **Nachteile**: Overall it gets the job done. Its a soft phone that works with SF. Can't complain too much about it\! > > Work phones and power dials were the main use case. Can't complain, we just switched our entire sales tech stack. ----- ### "Phones without the phone provider - Decent Data as a call service software" — 4.0/5 > **Daniel** | *30. Dezember 2018* | Computer-Software | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The ability to triage phone calls is great, but the best part of this software is the visual clarity we have on who/what/where/when phone calls are happening. Tracking calls, seeing who has called and how phone calls have gone is really the best feature hands down. We lose a lot of information when tracking calls prior being a small start-up, but with Truly we'll be able to expand really well with our phones. > > **Nachteile**: Ramping up with the program has been pretty difficult. Switching from our old software into Truly has been hard and Truly doesn't make it easy, especially setting up with Zendesk. Hopefully once we learn more about Truly we'll feel better, but the worst part about the software is the voicemail notifications that came to my email. Totally unnecessary and I couldn't find a way to turn this off. ----- Seite: 1 / 2\ Zurück: [Nächste Seite](https://www.capterra.at/software/175739/truly?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/175739/truly) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten