--- description: Detaillierte Informationen über Web Help Desk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Web Help Desk Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Web Help Desk](/software/179421/web-help-desk) # Web Help Desk Canonical: https://www.capterra.at/software/179421/web-help-desk Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.capterra.at/software/179421/web-help-desk?page=2) > Web Help Desk® ist eine webbasierte Ticketing-, IT-Asset-, Wissens- und Änderungsmanagementsoftware, die einfach zu bedienen und ideal für KMUs ist. > > Bewertung: **4.1/5** von 124 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Web Help Desk? IT-Administrator\*innen, Helpdesk-Techniker\*innen, Servicedesk-Techniker\*innen, technischer Support ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.1/5** | 124 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SolarWinds - **Region**: Tulsa, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Startpreis**: $ 753,00 - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Deutsch, Englisch, Französisch, Japanisch, Koreanisch, Portugiesisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Automatisiertes Routing - Berichterstattung / Analyse - Compliance-Verfolgung - Dashboard Software - Inventarverwaltung - Kostennachverfolgung - Kundenspezifisches Branding - Lieferanten-Management - Multi-Channel-Kommunikation - Problem-Management - Release-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Service-Katalog - Störfallmanagement - Supportticket-Management - Task Editing - Ticket-Management - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow-Management ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.at/directory/30008/help-desk/software) - [ITSM Tools](https://www.capterra.at/directory/30676/itsm/software) - [IT Asset Management Software](https://www.capterra.at/directory/30077/it-asset-management/software) - [Task Management Tools](https://www.capterra.at/directory/10030/task-management/software) - [Wissensdatenbank Software](https://www.capterra.at/directory/32454/knowledge-base/software) ## Alternativen 1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3460 reviews) 2. [Freshservice](https://www.capterra.at/software/132997/freshservice) — 4.5/5 (753 reviews) 3. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4083 reviews) 5. [Milvus](https://www.capterra.at/software/202528/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "Make your end user support structured" — 5.0/5 > **Sergey** | *13. Februar 2019* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I started using this software 4 years ago. From a very first moment I could really see a difference from other products. I liked an ability to have multiple locations, with each location having multiple points of contacts. With that, I was able to set up routings of my tickets so they would always reach a correct IT person. This is very useful, when your business is spread through multiple timezones. Another feature that I really liked is LDAP authentication. This allowed me to restrict access to only authorized users, eliminating a possibility of phishing emails reaching the system. > > **Nachteile**: As the company grew, at some point my AD structure become very complex - multiple ADs not connected to each other. Unfortunately, at that point, I had to stop using this solution because it couldn't handle more that one AD efficiently. ----- ### "A software that gives the luxurious touch of commitment to clients. It shows concern." — 5.0/5 > **Caleb** | *30. September 2023* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Web Help Desk is quite affordable. I am happy for the software value for money. It gives instant results. Handling incoming multiple tasks can be overwhelming. This software helps me keep track of operations in real time. It is quite easy to customize for ease of use. > > **Nachteile**: This software is perfect. I basically find everything impressive and helpful. It is user-friendly too. > > Versatile software. I highly recommend. The ticketing system management is easy and has entered another phase of automation. I like the experience with Web Help Desk so far. ----- ### "A Reliable ITSM Workhorse That Served Our Infrastructure Team for a Decade" — 4.0/5 > **Craig** | *5. Juni 2026* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: As an Infrastructure Engineer working in a large zoo environment, I've used Web Help Desk for around 10 years to manage support requests across a diverse range of operational and technical teams. What I liked most was its simplicity and reliability. The ticketing system is easy to navigate, highly configurable, and provides the core functionality needed to manage incidents, service requests, asset tracking, and technician workflows without unnecessary complexity. It helped us maintain visibility across a large and varied infrastructure estate, and the automation, reporting, and email integration features significantly improved efficiency for our support teams. > > **Nachteile**: While Web Help Desk has been dependable, its interface has started to feel dated compared to newer ITSM platforms. Some administrative tasks and customisations can be less intuitive than modern cloud-based alternatives, and reporting often requires additional effort to produce more advanced insights. Integration options and workflow automation capabilities are also somewhat limited when compared with newer service management solutions on the market. > > Overall, my experience with Web Help Desk has been very positive. It has been a stable and dependable platform that supported our organisation's service desk operations for a decade. In a large zoo environment where IT supports everything from traditional office systems to specialist operational infrastructure, reliability and ease of use are critical, and Web Help Desk consistently delivered on both. While there are more modern alternatives available today, it remains a solid solution for organisations looking for straightforward, cost-effective help desk and ticket management capabilities. ----- ### "A relic of systems from 20 years ago" — 1.0/5 > **Danny** | *30. Mai 2024* | Erneuerbare Energien & Umwelt | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: I can't say I found much to like, maybe the ability of the on-premise version to reduce the surface of attack, but that's about the only advantage and not solely tied to this tool. > > **Nachteile**: The setup is hard, with no easy backup or transfer and no cloud version when we adopted it. The price jumped steeply once the trial ended (but we expected it). > > Poor, you need to run this on a Linux box to get the most out of it. With the size of our company, it didn't make much sense, so we gave back the keys and moved on. ----- ### "Easy gor deployment and usage" — 5.0/5 > **Mohammad Naseer** | *7. November 2022* | Regierungsbeziehungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Very easy to use and good managed system for daily tasks and solve th probelms of customers > > **Nachteile**: Its so easy yo use and deploy and i havnt found any missing to write it here > > We have a big organization with more than 60000 staff working and we use this software to recieve issues from customers and to solve it immediately ----- Seite: 1 / 6\ Zurück: [Nächste Seite](https://www.capterra.at/software/179421/web-help-desk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/179421/web-help-desk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten