Wer verwendet Twilio?

Unternehmen jeder Größenordnung, die Lösungen für die Cloud-Kommunikation in über 100 verschiedenen Ländern benötigen

Was ist Twilio?

Twilio ist die laut Hersteller weltweit führende Cloud-Kommunikationsplattform, mit der du Kunden über kanalübergreifend ansprechen kannst – d. h. per SMS, Sprache, Video, E-Mail, WhatsApp und mehr. Umlagebasierte APIs ermöglichen es Unternehmen, ihre Kommunikation zuverlässig zu skalieren.

Twilio – Details

Twilio

https://www.twilio.com

Gegründet 2008

Twilio – Kostenübersicht

Twilio bietet keine Gratisversion, aber eine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Online

Twilio Funktionen

App-Builder Software

Der Softwareanbieter hat diese Information nicht vervollständigt.

Anrufaufzeichnung
Anrufprotokoll
Anruftext-Aufzeichnung
Berichterstattung / Analyse
Echtzeit-Chat
Eskalationsmanagement
Gemischtes Call-Center
Inbound Callcenter
Kampagnenmanagement
Manuelles Wahlsystem
Outbound-Callcenter
Progressives Wählersystem
Prädiktive Wähler
Sprachdialogsystem (IVR)
Warteschlangenmanagement
Anrufaufzeichnung
Audio / Video-Konferenzen
Call Center
Chat / Messaging
Fax-Management
Filesharing
IVR / Spracherkennung
Weiterleitung von Anrufen (Call Routing)
Anrufaufzeichnung
Anrufprotokoll
Call Center
Mehrfache Skripts
Stimmenanpassung
Telefon-Tasteneingabe
Text in Sprache (verwandeln)
Umfrage-Management
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Anwendungsentwicklung
Big Data Analytics
Connectivity-Management
Datenmanagement
Datensammlung
Entwicklung eines Prototypen
Gerätemanagement
Konfigurationsmanagement
Leistungsmanagement
Visualisierung
Berichterstattung / Analyse
Code-Refactoring
Datenmodellierung
Debuggen
Einsatz-Management
Kompatibilitätstests
Mobile Entwicklung
No-Code
Quellkontrolle
Software-Entwicklung
Web-App-Entwicklung
Werkzeuge zur Zusammenarbeit
Zugriffskontrollen/Berechtigungen
A/B-Tests
Ablauf-Benachrichtigungen
Analytik
Benachrichtigung planen
Geo-Zielgruppenerfassung
Geräte-Targeting
Kampagnen-Segmentation
Kontextabhängige Zielansprache
Mobile Benachrichtigungen
Visuelle Benachrichtigungen
Web-Benachrichtigungen
Berichterstattung / Analyse
Geplanter Nachrichtenversand
Kontaktmanagement
Kurzwahlnummern
MMS
Massen-SMS
Mobile Coupons
Mobile Keywords
Nachrichten-Personalisierung
Text-to-Win (Text-Nachrichten für Gewinnspielteilnahme)
Umfragen/Abstimmungen
Zwei-Wege-Messaging
Archivierung
Aufnahme- und Wiedergabefunktionen
Aufzeichnung bei Bedarf
Call Tagging
Dateitransfer
Ereignisgesteuerte Berichtserstattung
Programmierte Aufnahme
Verteilte Anrufaufzeichnung
Anrufaufzeichnung
Kontaktmanagement
SIP-Trunking
Sprachdialogsystem (IVR)
Vereinheitlichte Kommunikation
Voicemail-Transkription
Weiterleitung von Anrufen (Call Routing)
Zugriffskontrollen/Berechtigungen

Twilio – Nutzerbewertungen

Zeigt 5 von 218 Nutzerbewertungen

Gesamt
4,6/5
Benutzerfreundlichkeit
4,2/5
Kundenservice
4,3/5
Funktionen
4,6/5
Preis-Leistungs-Verhältnis
4,3/5
Renan S.
Web Developer
Informationstechnologie & -dienste, Selbstständig
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 19.5.2019

"The "magical" DIY (Do It Yourself) communication system"

Kommentare: After 2 years using Twilio services, mainly phone and messages, I can say I am so happy I found this solution to handle my communications.
It is so flexible,
Although it has been a little bit complicated sometimes to self-learn about online phoning systems it saved me from a lot of hassles I wanted to avoid.
The best benefit you get is the ultra efficient support service

Vorteile: With Twilio you can start from scratch to build your own online communication system. I didn't know so much about VOIP before and it is true I had to learn a few things.
So far I have been able to use my Twilio french mobile number fully online even whenI need to travel abroad - with all mobile services you can expect (voice, SMS, MMS).
The pricing is light and the global user interface makes the whole systme pretty easy to manage.
I only use a few features from the platform but the possibilities are huge ! And they are always working on new services.
And as Twilio is now really recognized as a communication company you can find additional software apps very easily and even documentation, I am thinking of the softphone app I am using on my mobile or desktop for instance.

Nachteile: I could customize a personal solution because I had time to test different options and as a developer I could code stuffs if needed.
I am not sure everybody can do the same without technical skills.

  • Quelle des Nutzers 
  • Bewertet am 19.5.2019
Joel H.
Tech Lead
Onlinemedien, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 23.6.2020

"Outstanding Platform for Businesses Using WhatsApp "

Kommentare: Overall it has been positive so far. We are launching our software globally now and so far they have been a solid partner in the countries we have been going to.

Vorteile: We used Twilio to be the backbone of custom cross-platform messaging software we built that connects people in different countries around the globe. We used it to send automated messages alerting the users that someone in their area wants to talk to them and then to continue to facilitate the conversations through our software and the WhatsApp API protecting the user's identities. The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers. The system tracks if messages were delivered which is great and we can see responses come back in as well, not the message content itself mind you, but that a response was sent. We also leverage their email platform which added another communication platform to our system. All in all, we are excited about our partnership with Twilio and look forward to continuing to work with them.

Nachteile: The only challenging issues we had really involved WhatsApp and getting them to verify our Facebook Business listing, then approve us for a WhatsApp number and finally approve our message templates so we could use Twilio to send messages through their platform. I wouldn't say any of that was Twilio's fault and their staff was excellent at doing everything they could to help us. The only thing I would like to see is a better more laid out navigation on their admin dashboards. You have to click into menus to get to a sub menu to then scroll around and try to find what you are looking for. It would be nice if they had a master link tree like Amazon does on their AWS dashboard.

  • Quelle des Nutzers 
  • Bewertet am 23.6.2020
Verifizierter Rezensent
Pricing Strategy Advisor / REALTOR(R)
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    2/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    0/10
  • Quelle des Nutzers 
  • Bewertet am 1.2.2018

"Tyranny of the 2FA gods!"

Kommentare: Authy by Twilio is a run-of-the-mill 2FA app. There's nothing special about it. It works when you're not switching your hardware.

Nachteile: Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them. I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error. Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold. I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes.

  • Quelle des Nutzers 
  • Bewertet am 1.2.2018
Francis M.
Software Dev
Computer-Software, Selbstständig
Verwendete die Software für: Kostenlose Testversion
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Quelle des Nutzers 
  • Bewertet am 11.3.2020

"Api is very easy to use"

Kommentare: Overall use the api and setting up was a peace of cake, the subscription price and the option to create custom project for the client was great and watch how to use it thru a tutorial was not longer then 5 min, my client was conform with the integration of sending SMS and MMS to his customer and it did not required additional hardware.

Vorteile: You can either setup a new project with their own tool or just create your project on your own language programming of your preference, using the api is very easy and you can create the necessary tools to customize and ready to use for the end user, in my case I stored and encrypted withing the database, and explain the end user the price this company use and is not that expensive, it doesn't required additional hardware to use. only internet and is ready to go.

Nachteile: There limited Hispanic countries when I tried but I see the list is still expanding, for the moment my specific country was not yet available, so I have to use the USA number which the client was not that happy about it, but agree to use until our country was available.

  • Quelle des Nutzers 
  • Bewertet am 11.3.2020
Medi M.
Director
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 21.4.2020

"verification"

Kommentare: Still stuck on a WhatsApp integration because facebook won't authorize a company's facebook page despite sharing the company legal forms/requirements. The whole process was smooth until we had to come to a stand still because of this. Would be great if some of this pain is either waived or taken care of since we had a paid Twilio number already.

Vorteile: Documentation is well presented with a very generous trial period and account. This offers ample build time and usability period to run proper production simulation before purchasing the commercial product.

Nachteile: Most of the requirements by Twilio are based on third parties' compliance and response. It would be great if Twilio took lead on some of these if possible, represent or sale this representation so that the client doesn't need to go back and forth to meet various third party requirements. One stop center for a complete solution!

  • Quelle des Nutzers 
  • Bewertet am 21.4.2020