Wer verwendet WhatsApp?
Mobile Anwendung für kleine Unternehmen, die schnell und einfach mit ihren Kund*innen kommunizieren möchten.
Was ist WhatsApp?
Messaging-App, die Kundenkommunikation in Echtzeit für kleine Unternehmen ermöglicht.
WhatsApp – Details
https://www.whatsapp.com
WhatsApp – Preisübersicht
WhatsApp bietet eine Gratisversion.
Kostenlose Version
Ja
WhatsApp – Bereitstellung und Support
Kundenbetreuung
- E-Mail/Helpdesk
- FAQ/Forum
- Chat
Einsatz
- Cloud, SaaS, webbasiert
- Mac (Desktop)
- Windows (Desktop)
- Android (mobil)
- iPhone (mobil)
Training
- Nicht erhältlich
WhatsApp Funktionen
CCM-Software
- API
- Abrechnung & Rechnungsstellung
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Anpassbare Vorlagen
- Anrufaufzeichnung
- Automatische Antworten
- Batch-Daten Kommunikation
- Berichterstattung und Statistik
- CRM
- Chat/Messaging
- Content-Management
- Drittanbieter-Integration
- Druck-Management
- E-Mail-Management
- E-Mail-Verteilung
- Echtzeit-Aktualisierungen
- Echtzeit-Benachrichtigungen
- Echtzeit-Berichterstattung
- Echtzeitüberwachung
- Etikettierung
- Feedback-Management
- Historische Berichte
- IVR / Spracherkennung
- Inbox-Management
- Kommunikationsmanagement
- Kontakt-Datenbank
- Kontaktmanagement
- Kundendatenbank
- Kundenhistorie
- Kundenspezifisches Branding
- Live-Chat
- Mehrsprachig
- Multi-Channel-Kommunikation
- Multichannel-Management
- On-Demand Kommunikation
- Personalisierung
- SMS-Nachrichtenversand
- SSL-Sicherheit
- Social-Media-Integration
- Umfragen & Feedback
- Verfolgung von Interaktionen
- Video-Unterstützung
- Vorlagen-Management
- Warnungen / Eskalation
- Werkzeuge zur Zusammenarbeit
- Widgets
- Workflow-Management
- interaktive Inhalte
WhatsApp Alternativen
Mehr Alternativen zu WhatsApp
WhatsApp – Erfahrungen
Alle Bewertungen lesenGesamtbewertung
Durchschnittliche Bewertung
Patience O.
-
Gesamtbewertung5 /5
-
Benutzerfreundlichkeit5 /5
-
Eigenschaften & Funktionalitäten5 /5
-
Kundenbetreuung5 /5
-
Preis-Leistungs-Verhältnis5 /5
-
Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 10.3.2021
"A great software to effective commuincation and business."
Kommentare: I have bridged the gap between me and my customers ; saved myself lengthy emails, unsent replies. Whatsapp has opened me to a wide range of customers just by updating my status with my product. Whatsapp has become a great business tool and elevated my finances. I love whatsapp.
Vorteile:
I absolutely love whatsapp in totality. It makes communication very easy and less expensive. It is fast and widely accepted, thus, you can quickly pass on messages to your groups and contacts.
I absolutely gush over the specs, especially the private replies, end-to-end ecryption, broadcast groups, status filters and the settings give you an upper hand over the software to one's satisfaction.
The business account gives you the chance to operate as a client service representative anytime to your clients. I absolutely love and would highly recommend whatsapp to all.
Nachteile: Sometimes, whatsapp calls aren't as clear as normal phone calls. There also isn't any feature that allows audio and video meetings or to read deleted messages.
- Herkunft der Bewertung
- Bewertet am 10.3.2021
Peter W.
-
Gesamtbewertung5 /5
-
Benutzerfreundlichkeit4 /5
-
Eigenschaften & Funktionalitäten4 /5
-
Kundenbetreuung2 /5
-
Preis-Leistungs-Verhältnis5 /5
-
Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 17.3.2021
"Great and entirely affordable"
Kommentare: Overall our experience is great, the fact it is free of charge, the prevalence of the software and the fact that I can rely on everyone to have it and irrespective of the device that they have we can all communicate with one another. The groups are great and ability for admins to police them. The fact I can have WhatsApp running on all my devices simultaneously is a welcome feature, as is the voice and video calls - but it is frustrating that the video app cannot be accessed on the desktop along with some more premium video call features such as screen sharing.
Vorteile: - The widespread nature of the product and the fact that it is used by hundreds / thousands / millions / billions of people! I can almost always guarantee that anyone that I am dealing with will have WhatsApp, to the point now where I can just assume they will have it and don't have to ask. - The cross platform nature of the product is great, with respect to device types; laptop, mobiles and desktops. It is also across the majority of operating systems; ie iOS, MacOS, WatchOS, Android, Windows etc. - The setup and integration between the desktop and mobile versions is absolutely seamless. I like the fact that to get it working on desktop it presents me with a simple QR code that I scan on my phone and it then works instantly on desktop. This connectivity has lasted for years and I've not had to set them up again. - The integration with 3rd party apps such as Gif apps etc is great and allows customisations as required - WhatsApp groups are a great feature and great for communicating with many people in our organisation. The ability to have admins and their abilities to add and remove people is required. As is the ability admit people to groups with just a URL link. - The video and voice calls are great, work seamlessly and I have had no issues and are great as I no longer require another app to do this and I can be sure that everyone else has it.
Nachteile: - The fact that groups are limited to 256 personnel is frustrating, it would definitely be improved if this number was increased. - The video and voice call is great on handheld devices but it's really annoying that these features aren't available on the desktop. If they were then we would use this feature even more. - 3rd party app integration such as gifs isn't available on the desktop app unlike the mobile versions. - Not having a dedicated iPadOS WhatsApp app is also really frustrating, in this day and age pretty much every major app has a dedicated iPad app, with the uptake of these devices it would be a welcome addition!
- Herkunft der Bewertung
- Bewertet am 17.3.2021
Michael C.
-
Gesamtbewertung3 /5
-
Benutzerfreundlichkeit5 /5
-
Eigenschaften & Funktionalitäten3 /5
-
Kundenbetreuung5 /5
-
Preis-Leistungs-Verhältnis5 /5
-
Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 6.4.2021
"It's ok."
Kommentare: Whatsapp helps because of the business profile feature. It allows clients to get to know about the company without even sending a message and not only. It brings the clients closer by allowing us to chat directly. It gives us the chance to leave a longing impression on the client and perhaps make him come back for more.
Vorteile:
I like the fact that I can talk to my family members on the go and make video calls. Whatsapp makes being in contact with loved ones easier and you're able to keep up with loved ones even without talking to them via the status tab where everyone can share what they've been doing recently.
Another useful feature is having a business profile that allows you to input important information about your business such as website, email or even your line of products with images and pricing. I'd say this is Whatsapp's redeeming feature as of right now.
Nachteile:
What I do dislike about the software are only because of features I've been enjoying in similar apps:
-Whatsapp has very (very) limited storage management on top of taking up too much space, why does a messaging app has to take away 1.6Gb of my storage? For this reason I've turned off automatic downloads but to no avail. If you have a phone with relatively low storage, I recommend using other apps.
-You can't turn off status updates, you're constantly bombarded with information while you're using the app and every time someone posts something you get a green dot in the corner of your eye which ends up being rather distracting. If you opened the app to talk to 1 person you end up wasting 30 minutes checking on everyone's status updates.
-Not only you have a limitation to the size of files, you have a limit to how many files you can send at once. So if you're planning to send wedding photos you'll have to send 30 at a time.
-Speaking of that, not only are you limited but the images lose quite a bit of quality when sent.
If you're a low-key kind of person and you like to share a TON of content, Whatsapp wouldn't be for you.
But it's worthwile if you want to use it for your business.
- Herkunft der Bewertung
- Bewertet am 6.4.2021
Syahadah M.
-
Gesamtbewertung4 /5
-
Benutzerfreundlichkeit5 /5
-
Eigenschaften & Funktionalitäten4 /5
-
Kundenbetreuung4 /5
-
Preis-Leistungs-Verhältnis5 /5
-
Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 24.3.2021
"Good messenger for personal and business"
Kommentare: I really feel that WhatsApp is the best messenger software that ever created that is free to use but complete on the feature package that all the user need to have a very effective communications. My team and i use the work group for a fast communication and the video calls for our work discussion.
Vorteile: WhatsApp is absolutely free to use by everyone but it has all the feature that a messenger software needs like a text sending, audio calling and video calling. I use it mostly for my personal use, but also use it for my work and created a group for it. It is instant and very suitable to use it for work which need a fast communication.
Nachteile: They has controversies on how they are using user privacy data and it is very disturbing for us, because we are relaying on this application to conduct our business discussion. Other than that point, i have a very good experience in all my years using this software as one of my main communication platform.
- Herkunft der Bewertung
- Bewertet am 24.3.2021
Maszni A.
-
Gesamtbewertung5 /5
-
Benutzerfreundlichkeit5 /5
-
Eigenschaften & Funktionalitäten4 /5
-
Kundenbetreuung5 /5
-
Preis-Leistungs-Verhältnis5 /5
-
Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 14.3.2021
"My choice for mobile messsenger"
Kommentare: This software is very easy to use and doesn't consume too much space in my phone. The software is very stable and i have never experience system crash from this software.
Vorteile: WhatsApp only need internet connection for sending text to my contact list or having video call with any other money charges. The quality for the video audio for the video call is in High Definition(HD) and i am very happy with it. Many of my colleague is using this software, so we have choose it as our alternative communication hub.
Nachteile: What i like the least is, this software will compress and downgrade the picture quality that I sent to others with no option to sent it in the original quality. Other than that, the recovery process is quite confusing and i have not successfully recover all my chat history to my new phone.
- Herkunft der Bewertung
- Bewertet am 14.3.2021
