Wer verwendet Viber?
On-Premise-Kundenengagement- und Kommunikationstool, mit dem kleine bis große Unternehmen Auslandsgespräche führen und die Sichtbarkeit der Marke mithilfe von Gruppenchats, Videoanrufen und Aufkleberinhalten verbessern können und noch viel mehr.
Was ist Viber?
Die Anwendung ist ideal für Unternehmen jeder Größe und ein Tool für Kundenengagement und -kommunikation, mit dem Nutzer*innen die Möglichkeit haben, E-Commerce-Marken zu entdecken.
Viber – Details
Viber Media
https://www.viber.com
Viber – Preisübersicht
Viber bietet eine Gratisversion.
Kostenlose Version
Ja
Viber – Bereitstellung und Support
Kundenbetreuung
- Chat
Einsatz
- Cloud, SaaS, webbasiert
- Mac (Desktop)
- Windows (Desktop)
- Android (mobil)
- iPhone (mobil)
- iPad (mobil)
Training
- Nicht erhältlich
Viber Funktionen
CCM-Software
- API
- Abrechnung & Rechnungsstellung
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Anpassbare Vorlagen
- Anrufaufzeichnung
- Automatische Antworten
- Batch-Daten Kommunikation
- Berichterstattung und Statistik
- CRM
- Chat/Messaging
- Content-Management
- Drittanbieter-Integration
- Druck-Management
- E-Mail-Management
- E-Mail-Verteilung
- Echtzeit-Aktualisierungen
- Echtzeit-Benachrichtigungen
- Echtzeit-Berichterstattung
- Echtzeitüberwachung
- Etikettierung
- Feedback-Management
- Historische Berichte
- IVR / Spracherkennung
- Inbox-Management
- Kommunikationsmanagement
- Kontakt-Datenbank
- Kontaktmanagement
- Kundendatenbank
- Kundenhistorie
- Kundenspezifisches Branding
- Live-Chat
- Mehrsprachig
- Multi-Channel-Kommunikation
- Multichannel-Management
- On-Demand Kommunikation
- Personalisierung
- SMS-Nachrichtenversand
- SSL-Sicherheit
- Social-Media-Integration
- Umfragen & Feedback
- Verfolgung von Interaktionen
- Video-Unterstützung
- Vorlagen-Management
- Warnungen / Eskalation
- Werkzeuge zur Zusammenarbeit
- Widgets
- Workflow-Management
- interaktive Inhalte
Community Software
- @mentions
- API
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Anpassbare Felder
- Anpassbare Vorlagen
- Benutzer-Management
- Berichterstattung und Statistik
- Chat/Messaging
- Commenting/Notes
- Content-Management
- Daten-Import / -Export
- Diskussionen / Foren
- Dokumentenmanagement
- Dokumentenspeicher
- Drag-and-Drop
- Drittanbieter-Integration
- E-Mail-Management
- Echtzeit-Benachrichtigungen
- Einmalige Anmeldung
- Email-Einladungen und Erinnerungen
- Engagement-Analytik
- Etikettierung
- Feedback-Management
- Filtern
- Forum / Diskussionsforum
- Gamification
- Gruppenmanagement
- Ideenfindung / Crowdsourcing
- Kalenderverwaltung
- Kommunikationsmanagement
- Kontakt-Datenbank
- Kundenspezifisches Branding
- Live-Chat
- Mehrsprachig
- Mitgliederverzeichnis
- Mitgliedschaft-Management
- Mobiler Zugriff
- Moderation
- Online-Foren
- Personalisierung
- SSL-Sicherheit
- Social-Media-Integration
- Umfragen & Feedback
- Veranstaltungskalender
- Veranstaltungsmanagement
- Website-Management
- Wissensbasis-Management
- Zugriffskontrollen/Berechtigungen
Kundenengagement Software
- A/B-Tests
- API
- Abwanderungsraten-Management
- Aktivitäts-Dashboard
- Aktivitäts-Verfolgung
- Alarmfunktion / Benachrichtigungen
- Anpassbare Berichte
- Anpassbare Felder
- Anpassbare Vorlagen
- Befragungs-/Umfragemanagement
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- CRM
- Chat/Messaging
- Community-Management
- Content-Management
- Drag-and-Drop
- Drittanbieter-Integration
- E-Mail-Management
- Echtzeit-Analytik
- Echtzeit-Benachrichtigungen
- Echtzeit-Berichterstattung
- Echtzeit-Daten
- Echtzeitüberwachung
- Engagement-Analytik
- Ereignisgesteuerte Aktionen
- Etikettierung
- Feedback-Management
- Gamification
- Inhaltserstellung
- Kampagnenanalysen
- Kampagnenmanagement
- Kommunikationsmanagement
- Kundendatenbank
- Kundenerlebnis-Management
- Kundensegmentierung
- Kundenspezifisches Branding
- Live-Chat
- Mehrsprachig
- Multi-Channel-Kommunikation
- Multichannel-Marketing
- Social-Media-Integration
- Umfragen & Feedback
- Verhaltens-Tracking
- Video-Unterstützung
- Visuelle Analytik
- Widgets
- Workflow-Management
- Zugriffskontrollen/Berechtigungen
- Überwachung
Viber Alternativen
Mehr Alternativen zu Viber
Viber – Erfahrungen
Alle Bewertungen lesenGesamtbewertung
Durchschnittliche Bewertung
Ivan M.
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Gesamtbewertung5 /5
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Benutzerfreundlichkeit5 /5
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Eigenschaften & Funktionalitäten5 /5
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KundenbetreuungNicht bewertet
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Preis-Leistungs-VerhältnisNicht bewertet
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 12.9.2019
"Great communication for a personal use"
Kommentare: Very nice and convenient app. Use it a lot for international calls.
Vorteile: Quick and easy way of creating group chats and sharing media content. High-quality free audio and video calls.
Nachteile: Has a lot of issues with migrating from one device to another and with changing the phone number.
- Herkunft der Bewertung
- Bewertet am 12.9.2019
Verifizierter Rezensent
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Gesamtbewertung4 /5
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Benutzerfreundlichkeit5 /5
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Eigenschaften & Funktionalitäten4 /5
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Kundenbetreuung2 /5
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Preis-Leistungs-Verhältnis4 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 6.12.2020
"Viber review"
Kommentare: It is good, it is easy to use and provides fast and reliable audio\video\messaging service for anyone.
Vorteile: It provides easy, fast and free way for people all around the world to get in touch, either via messages or call ( audio\video ). Also it is nice to have all sorts of stickers, via which people can spice their chats a bit, therefore making the overall experience even better.
Nachteile: Sometimes audio quality is really bad during the call, especially when people are calling from different local internet providers ( while internet quality is actually really good at the same time ). Also when people are switching from one phone number to another, sometimes old setup stays with the previous number, which gets sold after some time, so when next users gets accidentally that number, he also gets a lot of messages from some people who he\she personally doesn't know ( and they tend to act like stalkers, because they don't believe that "new" person is using that number now ). Of course, with these kind of issues, users are never getting a help from their mobile operators and they are being sent to Viber Support instead and the whole process takes ages sometimes, when user is trying to make lets say it like that, a new viber account with "old" number. Lastly, sometimes it becomes in general unusable, which is the result of new update which is a "must be" thing to be performed if user wants to use viber without any issues, so getting a message that there is a new update should be implemented. Also same goes for PC version of viber, which sometimes is generally very laggy and has bugs for the update feature ( because I tend sometimes to get 2-3 messages for update during the same week, but startup of the application stays the same - very slow ).
- Herkunft der Bewertung
- Bewertet am 6.12.2020
Suhailah S.
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Gesamtbewertung4 /5
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Benutzerfreundlichkeit4 /5
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Eigenschaften & Funktionalitäten4 /5
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Kundenbetreuung4 /5
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Preis-Leistungs-Verhältnis4 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 8.4.2021
"Good with video call"
Kommentare: This application is very light and not burdening my phone RAM and storage. Having a video call with my families is very easy by only a single click on the phone. Overall, this messenger application is very decent and can connect user quickly.
Vorteile: I really like with Viber minimalist and clean interface which really helping when i am trying to find and use the tools in this application. It has many public groups that i can join that match with my interest and making friend there. The video call quality of this application is one of the best and i can have a very high quality video display.
Nachteile: There is no filter for spam in the public group and end-up keep popping notification in my phone. It is a nuisance and i had to leave the group to avoid the spam messenger. A new feature to filtering the spam messenger will help a lot in for me.
- Herkunft der Bewertung
- Bewertet am 8.4.2021
Ayesh P.
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Gesamtbewertung3 /5
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Benutzerfreundlichkeit4 /5
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Eigenschaften & Funktionalitäten4 /5
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Kundenbetreuung4 /5
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Preis-Leistungs-Verhältnis3 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 22.10.2019
"Viber for Photographers."
Kommentare: Overall I like the app.But There are lot of good apps than Viber .But when I need Viber is very helpful and useful app.
Vorteile: Photography is my part time job.In this job communication with each other is the key factor.As a example the communication between with me and my client is desiding my next work.For that I am using several platforms.Mainly Whatsapp and Facebook Massenger are my main communication apps.But Some of clients are using Viber as their main communication platform.In that time Viber is very helpful to me for keep in contact with my client .Mainly I like the ability to which can take online calls to my client .It is very helpful to save lot of money and time.It is very expensive to take a call to a client which lives in another country .At that time Viber Calls saves me.At like that stuations I feel the true value of the Viber app.My next objective is sharing my works with my client.There for I can know my customer idea of my work and his suggestions.Viber provide me those facilities very simply.I can share photos and files while texting to my customer using Viber.It helps both me and my customer to discuss what we need to do to my works.
Nachteile: Mainly I do not like the app is lack of users.Most of my clients are using whatsapp or another communication methode.Therefore lot of time I do not use the Viber .The app is lagging or crashed most of the time when I am going to upload lot of photos.At that time I have to upload those photos again and again .Whatsapp providing lot of fetuers and security than the Viber.So It could not able to give a good competition to it opponent mobile application .I do not like the qulity reducing when I going to upload a photo .It is very disturbing me to present my work to my client as I want .And the limited amount of photos which can upload in onece is so frustrating to me.Some times I want to send lot of photos to my client so at that time I have to upload twice those photos
- Herkunft der Bewertung
- Bewertet am 22.10.2019
Diem R.
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Gesamtbewertung4 /5
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Benutzerfreundlichkeit5 /5
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Eigenschaften & Funktionalitäten5 /5
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Kundenbetreuung3 /5
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Preis-Leistungs-Verhältnis4 /5
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Wahrscheinlichkeit der Weiterempfehlung
- Herkunft der Bewertung
- Bewertet am 4.2.2021
"Easy to use but video call is not great"
Kommentare: It is free and easy to use. There are a lot of fun emojis
Vorteile: The application is very simple, easy to use, and free. I can make a phone call internatinally as long as I have internet. It is suitable for my parents as they are old and do not like a complicated app.
Nachteile: The video call is very poor compare to Facetime. It makes the voice lower and very hard to hear. The video is not clear.
- Herkunft der Bewertung
- Bewertet am 4.2.2021
