---
description: Detaillierte Informationen über Zoho Assist zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
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title: Zoho Assist Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [Fernwartungssoftware](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist)

# Zoho Assist

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> Assist Zoho bietet eine einfache und unkomplizierte Benutzeroberfläche, um Remote-Computer überall auf der Welt zu verbinden.
> 
> Bewertung: **4.7/5** von 1374 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Zoho Assist?

Ausgelagerter IT- und MSP-Support sowie Customer Help Desks.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.7/5** | 1374 Nutzerbewertungen |
| Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Zoho
- **Gegründet**: 1996

## Gewerblicher Kontext

- **Startpreis**: € 480,00
- **Preismodell**:  (Kostenlose Version verfügbar) (Gratis Testen)
- **Preisinformationen**: 15-tägige kostenlose Testversion, Remote-Support und unbeaufsichtigter Zugriff
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Bulgarisch, Chinesisch, Deutsch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Portugiesisch, Schwedisch, Spanisch
- **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere

## Funktionen

- Anmerkungen
- Aufzeichnung
- Backup und Recovery
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Bildschirm teilen
- Bildschirmaufnahme
- Chat / Messaging
- Dashboard Software
- Dateitransfer
- Desktop/Browser Sharing
- Diagnosewerkzeuge
- Echtzeit-Bildschirmfreigabe
- Echtzeit-Chat
- Fehlerbehebung
- Filesharing
- Für MSPs
- HD-Audio/-Video
- Live-Chat
- Mobile Bildschirmfreigabe
- Mobiler Zugriff
- Multi-Channel-Kommunikation
- Problemmanagement
- Real-Time Monitoring
- Remote-Monitoring und -Management
- Remote-Support
- Remote-Zugriff/-Kontrolle
- Self-Service Portal
- Server-Überwachung
- Sitzungsaufzeichnung
- Supportticket-Management
- Terminplanung
- Umfragen & Feedback
- Unbeaufsichtigter Zugang
- Video-Chat
- Videokonferenzen
- Werkzeuge zur Zusammenarbeit
- Zugriffskontrollen / Berechtigungen

## Integrationen (17 insgesamt)

- Freshdesk
- Google Workspace
- JIRA Service Management
- Jira
- ManageEngine Endpoint Central
- ManageEngine Mobile Device Manager Plus
- ManageEngine ServiceDesk Plus
- ManageEngine ServiceDesk Plus MSP
- Microsoft Teams
- ServiceNow
- Slack
- Spiceworks Cloud Help Desk
- Zendesk Suite
- Zoho Bookings
- Zoho Desk

... und 2 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Fernwartungssoftware](https://www.capterra.at/directory/30928/remote-support/software)

## Ähnliche Kategorien

- [Fernwartungssoftware](https://www.capterra.at/directory/30928/remote-support/software)
- [Home Office Software](https://www.capterra.at/directory/31855/remote-work/software)
- [Remote Desktop Software](https://www.capterra.at/directory/31955/remote-desktop/software)
- [ITSM Tools](https://www.capterra.at/directory/30676/itsm/software)
- [Managed Services Provider Software (MSP) ](https://www.capterra.at/directory/30921/msp/software)

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4. [Slack](https://www.capterra.at/software/135003/slack) — 4.7/5 (24046 reviews)
5. [Supremo Remote Desktop](https://www.capterra.at/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews)

## Nutzerbewertungen

### "ZOHO - sehr gute Alternative zu bekannter Remote Software" — 5.0/5

> **Roy** | *1. Jänner 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Einfache, verständliche Bedienung, sofortige Einsatzbereitschaft, Übersichtlichkeit, Preis-Leistungsverhältnis in Ordnung
> 
> **Nachteile**: Individuelle Felder zur Beschreibung, die auch als Spalteneintrag sichtbar sind; Umleitung z.B. von Druckaufträgen an das Gerät des Technikers
> 
> Funktionsfähigkeit entspricht grundsätzlich den Erwartungen, Ausweitung der Nutzung geplant; Schneller Zugriff

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### "Affordable and Reliable Remote Support Tool for Small MSPs" — 5.0/5

> **Carlos** | *4. Februar 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Zoho Assist has been a solid remote support tool for my small MSP because it’s straightforward to deploy and doesn’t feel overly complicated like some enterprise platforms. I like that I can manage unattended devices, reboot systems remotely, and still keep sessions simple for clients who aren’t very technical. The pricing is also very reasonable compared to other tools, especially for solo technicians or smaller IT businesses trying to grow without huge overhead.
> 
> **Nachteile**: The interface can feel a little split between “Remote Support” and “Unattended Access,” which was confusing at first when trying to understand licensing and features. Some advanced automation or deeper MSP integrations require a bit of setup, and the documentation could be clearer for new users who are transitioning from other remote support tools.
> 
> Overall, my experience has been positive. As someone running a small IT services business, I needed something reliable that didn’t break the budget, and Zoho Assist fits that role well. It’s easy to onboard clients, connections have been stable, and it gives me enough professional features like session recording and scripting without feeling overwhelming. It works well for both on-demand support and managing unattended systems.

-----

### "Reliable and Secure Remote Support Solution for Our Business" — 5.0/5

> **JUAN OSCAR** | *17. Februar 2026* | Rundfunkmedien | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Zoho Assist has been a great addition to our business. The remote connections are secure, stable, and easy to manage. The unattended access feature works very well and has improved our efficiency. Setup was simple, and the pricing is fair for the value provided. Highly recommended for businesses needing reliable remote support.
> 
> **Nachteile**: The initial setup of advanced features can take some time to fully understand, but once configured, the platform runs very well.
> 
> Our overall experience with Zoho Assist has been very positive. We use it regularly to support clients and manage multiple systems remotely, and it has improved our operational efficiency. The connections are secure and stable, which gives us confidence when accessing sensitive systems. It has become an essential tool in our daily workflow, and it delivers good value for the price.

-----

### "Well, it has the potential to be excellent, but it needs improvement." — 3.0/5

> **Raul** | *20. Februar 2026* | Internet | Empfehlungsbewertung: 5.0/10
> 
> **Vorteile**: In terms of cost-effectiveness, the site offers several features at a low cost, allowing you to add multiple domains under a single subscription.
> 
> **Nachteile**: The experience was good in terms of cost-effectiveness. However, there are many issues in the initial steps. I enter the password and it’s not recognized; I enable authentication for one user, and it asks for authentication from others I haven’t even set up yet. There are problems logging in, forcing me to keep switching between apps until it works. Basic settings are confusing to find.
> 
> Well, it has the potential to be excellent, but it needs improvement. I hope the service improves in these areas, thereby overcoming these issues.

-----

### "The Best Unattended Access Tool I’ve Used So Far" — 5.0/5

> **Juan Carlos** | *18. Dezember 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: What I like most about Software Assist is its ease of use and accessibility. The platform allows me to have all the equipment I need to provide service to clearly organized and always available, which makes day-to-day operations much more efficient.
> 
> **Nachteile**: Sometimes it can be difficult to quickly find what I am looking for within the menus or configuration settings
> 
> My experience with Zoho Assist has been excellent\!. It is the unattended access solution I have liked the most among all the tools I have tried, and I have tested several different options

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## Links

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