--- description: Detaillierte Informationen über Zoho Assist zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho Assist Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Fernwartungssoftware](/directory/30928/remote-support/software) > [Zoho Assist](/software/181775/zoho-assist) # Zoho Assist Canonical: https://www.capterra.at/software/181775/zoho-assist Seite: 1 / 59\ Zurück: [Nächste Seite](https://www.capterra.at/software/181775/zoho-assist?page=2) > Assist Zoho bietet eine einfache und unkomplizierte Benutzeroberfläche, um Remote-Computer überall auf der Welt zu verbinden. > > Bewertung: **4.7/5** von 1446 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Zoho Assist? Ausgelagerter IT- und MSP-Support sowie Customer Help Desks. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 1446 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zoho - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: € 480,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Preisinformationen**: 15-tägige kostenlose Testversion, Remote-Support und unbeaufsichtigter Zugriff - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Bulgarisch, Chinesisch, Deutsch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Portugiesisch, Schwedisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Anmerkungen - Aufzeichnung - Backup und Recovery - Berichterstattung / Analyse - Berichterstattung und Statistik - Bildschirm teilen - Bildschirmaufnahme - Chat / Messaging - Dashboard Software - Dateitransfer - Desktop/Browser Sharing - Diagnosewerkzeuge - Echtzeit-Bildschirmfreigabe - Echtzeit-Chat - Fehlerbehebung - Filesharing - Für MSPs - HD-Audio/-Video - Live-Chat - Mobile Bildschirmfreigabe - Mobiler Zugriff - Multi-Channel-Kommunikation - Problemmanagement - Real-Time Monitoring - Remote-Monitoring und -Management - Remote-Support - Remote-Zugriff/-Kontrolle - Self-Service Portal - Server-Überwachung - Sitzungsaufzeichnung - Supportticket-Management - Terminplanung - Umfragen & Feedback - Unbeaufsichtigter Zugang - Video-Chat - Videokonferenzen - Werkzeuge zur Zusammenarbeit - Zugriffskontrollen / Berechtigungen ## Integrationen (17 insgesamt) - Freshdesk - Google Workspace - JIRA Service Management - Jira - ManageEngine Endpoint Central - ManageEngine Mobile Device Manager Plus - ManageEngine ServiceDesk Plus - ManageEngine ServiceDesk Plus MSP - Microsoft Teams - ServiceNow - Slack - Spiceworks Cloud Help Desk - Zendesk Suite - Zoho Bookings - Zoho Desk ... und 2 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Fernwartungssoftware](https://www.capterra.at/directory/30928/remote-support/software) ## Ähnliche Kategorien - [Fernwartungssoftware](https://www.capterra.at/directory/30928/remote-support/software) - [Home Office Software](https://www.capterra.at/directory/31855/remote-work/software) - [Remote Desktop Software](https://www.capterra.at/directory/31955/remote-desktop/software) - [ITSM Tools](https://www.capterra.at/directory/30676/itsm/software) - [Managed Services Provider Software (MSP) ](https://www.capterra.at/directory/30921/msp/software) ## Alternativen 1. [TeamViewer ONE](https://www.capterra.at/software/122252/teamviewer) — 4.6/5 (11629 reviews) 2. [Slack](https://www.capterra.at/software/135003/slack) — 4.7/5 (24146 reviews) 3. [AnyDesk](https://www.capterra.at/software/149595/anydesk) — 4.6/5 (1787 reviews) 4. [Supremo Remote Desktop](https://www.capterra.at/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 5. [ISL Light](https://www.capterra.at/software/146892/isl-light) — 4.7/5 (779 reviews) ## Nutzerbewertungen ### "ZOHO - sehr gute Alternative zu bekannter Remote Software" — 5.0/5 > **Roy** | *1. Jänner 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Einfache, verständliche Bedienung, sofortige Einsatzbereitschaft, Übersichtlichkeit, Preis-Leistungsverhältnis in Ordnung > > **Nachteile**: Individuelle Felder zur Beschreibung, die auch als Spalteneintrag sichtbar sind; Umleitung z.B. von Druckaufträgen an das Gerät des Technikers > > Funktionsfähigkeit entspricht grundsätzlich den Erwartungen, Ausweitung der Nutzung geplant; Schneller Zugriff ----- ### "Other softwares don't even come close to Zoho" — 5.0/5 > **Trevor** | *23. Mai 2026* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I have a small business, and Zoho Assist helps me so much. The value for money is amazing, since I use the free account I'm able to not only connect remotely but I can have a few computers on unattended access so I can help whenever. We have multiple branches and being able to jump on and assist is a Godsend. It's so easy to use, I have people who are not computer savvy able to use it and it just works. The connection is stable, never having any connection issues at all. > > **Nachteile**: Honestly, nothing. I don't like that it's always asking me to pay for it, but I think they finally got me today and I'm going to upgrade to the $18 plan as one pro user, and no unattended access except the free ones. > > Overall, my experience has been a good one. I needed a program that I could jump on, send a link and access a computer remotely without needed excess drivers and other random things installing in the background, just a few buttons and I'm connected. I tried using other programs but they seem like they were made in the 80s compared to this. ----- ### "Easy to Use, Reliable Remote Support Tool" — 5.0/5 > **Will** | *26. Mai 2026* | Groߟhandel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Zoho Assist is extremely easy to use, both for the technician and the end user. The setup process is quick, and joining a remote session is straightforward with minimal steps, which is ideal when supporting non‑technical users. The interface is clear and well organised, making it simple to navigate between sessions, file transfers, and system tools. Performance is reliable, with stable connections and good screen responsiveness. It also integrates well with other Zoho products, which helps streamline workflows. > > **Nachteile**: There are very few downsides overall, but at times the interface can feel slightly basic compared to some higher-end alternatives. Some advanced features are not as intuitive to locate initially, and there can occasionally be minor latency depending on the network connection. However, these issues are relatively minor and do not impact day-to-day use. > > Overall, Zoho Assist provides a dependable and user-friendly remote support solution. It strikes a good balance between simplicity and functionality, making it suitable for both IT professionals and less technical users. The platform allows quick access to remote machines, supports efficient troubleshooting, and reduces the time needed to resolve issues. It has become a reliable tool for day-to-day support tasks, especially in environments where ease of access and minimal setup are key. ----- ### "Remote Access Connection Issues" — 1.0/5 > **Adrian** | *23. Juni 2026* | Computer- & Netzwerksicherheit | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Faster connection speed when connected. Lesser latency in comparison to team viewer and any desk platforms. > > **Nachteile**: Long process setting up a remote session with a client. From the downloading remote access file to authentication, is very long. ----- ### "Reliable Remote Support with Zoho Assist for Small Business" — 4.0/5 > **Verifizierter Rezensent** | *17. April 2026* | Computer-Hardware | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: What I like most about Zoho Assist for my small business is how simple and effective it is for providing remote support to my clients. It allows me to quickly connect to client machines, troubleshoot issues, and resolve problems without needing to be on-site, which saves both time and money. The interface is straightforward, and the ability to start sessions quickly makes it easy to deliver responsive support. It’s a practical tool that helps me maintain a professional and efficient support experience for my clients. > > **Nachteile**: What I dislike is that there can occasionally be minor performance hiccups or limitations depending on the client’s network connection, which can impact the smoothness of a session. Some advanced features are also locked behind higher-tier plans, which can be a consideration for a small business trying to keep costs down. While it generally works well, there are moments where it doesn’t feel as polished as some larger, more established remote support platforms. > > Overall, my experience with Zoho Assist has been very positive. It provides a reliable and cost-effective solution for delivering remote support, which is essential for running a small IT-focused business. Despite a few minor drawbacks, it offers strong functionality and ease of use, making it a valuable tool for supporting clients and maintaining efficient operations. ----- Seite: 1 / 59\ Zurück: [Nächste Seite](https://www.capterra.at/software/181775/zoho-assist?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/181775/zoho-assist) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten