--- description: Detaillierte Informationen über SmartKarrot zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartKarrot Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [CEM Software (Customer Experience Management)](/directory/30671/customer-experience/software) > [SmartKarrot](/software/189459/smartkarrot) # SmartKarrot Canonical: https://www.capterra.at/software/189459/smartkarrot Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.capterra.at/software/189459/smartkarrot?page=2) > SmartKarrot ist eine integrierte Plattform für Kundenerfolg und Produkterfolg. > > Bewertung: **4.4/5** von 37 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SmartKarrot? SaaS-, Mobile- und Web-Anwendungen. Unternehmen mit wiederkehrendem Umsatz, die das Kundenerlebnis, das Kundenengagement, den Kundenerfolg und den Produkterfolg fördern. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 37 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SmartKarrot - **Region**: Frisco, USA - **Gegründet**: 2018 ## Gewerblicher Kontext - **Startpreis**: $ 15 000,00 - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Albanien, Amerikanische Jungferninseln, Andorra, Australien, Bahamas, Barbados, Belarus, Belgien, Bermuda, Bosnien und Herzegowina, Brasilien, Britische Jungferninseln, Bulgarien, Deutschland, Dänemark, Estland, Finnland, Frankreich, Färöer, Gibraltar und 56 weitere ## Funktionen - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - CES-Umfragestruktur - CSAT-Umfragestruktur - Chat / Messaging - Dashboard Software - Datenvisualisierung - E-Mail-Management - Einstellungen (Personalbeschaffung) - Engagement-Tracking - Ertragsmanagement - Feedback-Management - Gesundheitswerte - Kommunikationsmanagement - Konto-Benachrichtigungen - Kontoverwaltung - Kundenbindung - Kundenerlebnis-Management - Kundenmanagement - Kundensegmentierung - Leistungskennzahlen - Multichannel-Datenerfassung - NPS von Kunden - NPS-Umfragestruktur - Negatives Feedback Management - Nutzungsverfolgung/-analyse - Prozess-/Workflow-Automatisierung - Prädiktive Analytik - Sentiment-Analyse - Third-Party Integrations - Trend-Analysen - Umfragen & Feedback - Visuelle Analytik - Werkzeuge zur Zusammenarbeit - Workflow-Management ## Integrationen (14 insgesamt) - Amazon Cloud Search - Amazon EC2 - Asana - Freshdesk - Gmail - HubSpot CRM - Jira - Microsoft Excel - Microsoft Outlook - Microsoft Word - Salesforce Sales Cloud - Slack - Stripe - Stripe Billing ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software) ## Ähnliche Kategorien - [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software) - [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software) - [Customer Success Tools](https://www.capterra.at/directory/30961/customer-success/software) - [BI-Tools](https://www.capterra.at/directory/23/business-intelligence/software) - [Kundenzufriedenheit Software](https://www.capterra.at/directory/30541/customer-satisfaction/software) ## Alternativen 1. [Custify](https://www.capterra.at/software/190125/custify) — 4.9/5 (122 reviews) 2. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Skalin](https://www.capterra.at/software/1018511/skalin) — 4.9/5 (55 reviews) 4. [monday CRM](https://www.capterra.at/software/1024614/monday-crm) — 4.7/5 (458 reviews) 5. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Nutzerbewertungen ### "A customer focused team" — 5.0/5 > **Vanshaj** | *24. November 2023* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We appreciate the platform's diverse range of features, which aids in our organization and activity tracking. Primarily, it's the supportive team that assists, consults, and directs us toward achieving our goals that we value the most. > > **Nachteile**: Absence of pre-made/canned training materials. ----- ### "Great product, Amazing Team\!" — 4.0/5 > **Syrine** | *10. März 2023* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The experience with SmartKarrot’s team is great. The implementation is very attentive to the specific use cases to align their features best with those and to make sure we’re making the most out of the tool, our CSM was really focused on helping us driving value from the tool despite the multiple gaps in our organisation’s systems for CS\! The interface is very user-friendly and fairly easy to configure depending on the use cases. For me the playbook feature really was a game changer to streamline the processes within our team and create a harmonised approach to our customer relationship building. The healthscore also made our lives simpler by automating the different variable factored in\! > > **Nachteile**: Our processes were not completely defined and aligned at first and our product was quite complex which made the integration of specific features of SmartKarrot’s tool harder. > > I loved the interactions and involvement of the team in the implementation process. Operating in the same industry, the team was very empathetic and understood quickly many of our pains. ----- ### "SmartKarrot" — 3.0/5 > **Verifizierter Rezensent** | *16. Oktober 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The platform has all the key features that we need to have visibility into our customer health , the custom reports created for us have been really helpful to share updates with the leadership team on account health > > **Nachteile**: Product stability UI/UX (it doesn't look like an elite product) > > The overall experience has been good largely because of the SmartKarrot customer success team (Snigdha and others). The product has had many issues but the willingness of the customer success team to help us get the right value has been the key differentiator and the reason for us continuing the partnership. Also, the product has become a bit stable in the last few days. Hoping to extract more value from the platform in the coming days. ----- ### "The experience goes beyond the product\!" — 4.0/5 > **Harith** | *9. Februar 2023* | Bildungsmanagement | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: My experience with SmartKarrot, from when I sat down for a product demo until now, has been excellent\! The product is very user-friendly and is filled with many features that companies, especially in the B2B SaaS industry, can use to enhance Customer Success\! From what I have used so far, Product Console and Success Plays are my favorite features, and I can't wait to explore more features. I feel that the folks at SmartKarrot are not just selling a top-quality product but are keen on helping their customers drive value from it (Quite the Win-Win strategy\!). The team members I worked with were highly competent, understood the nitty gritty of the gaps in CS Operations in my organization and provided proper consultation on how to use the product to address those gaps. We have just completed onboarding the product and are excited to use it to its total capacity. > > **Nachteile**: Nothing. I was first of the opinion that the cost of the product is a little high, but three months into working with the team, I understand why. One is not just paying for the product but also for top-class service. ----- ### "SmartKarrot" — 4.0/5 > **Brad** | *31. März 2022* | Computer-Software | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The way SmartKarrot has created success plays to be dynamic and flexible allows for better customer onboarding and meeting more of our business needs. The easy-to-use interface allows my new team members to get up to speed quickly. > > **Nachteile**: The way that roles are assigned makes collaborating with multiple team members on an account harder. > > I have appreciated the partnership approach the customer success and development teams have taken in understanding our needs for the SAAS industry. ----- Seite: 1 / 3\ Zurück: [Nächste Seite](https://www.capterra.at/software/189459/smartkarrot?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/189459/smartkarrot) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten