--- description: Detaillierte Informationen über Custify zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Customer Success Tools](/directory/30961/customer-success/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.at/software/190125/custify Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.capterra.at/software/190125/custify?page=2) > Custify wurde für B2B-Saas-Unternehmen entwickelt und ermöglicht es, die Abwanderung zu reduzieren und den Customer Lifetime Value zu erhöhen. > > Bewertung: **4.9/5** von 135 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Custify? B2B-Saas-Unternehmen ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 135 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Custify - **Region**: Bucurest, Rumänien - **Gegründet**: 2017 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Abwanderungsraten-Management - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - CSAT-Umfragestruktur - Customer Journey Mapping - E-Mail-Management - Einstellungen (Personalbeschaffung) - Engagement-Tracking - Ertragsmanagement - Feedback-Management - Gesundheitswerte - Konto-Benachrichtigungen - Kontoverwaltung - Kundenbindung - Kundendatenverwaltung - Kundenerlebnis-Management - Kundensegmentierung - Leistungskennzahlen - Multi-Channel-Kommunikation - NPS von Kunden - NPS-Umfragestruktur - Nutzungsverfolgung/-analyse - Sentiment-Analyse - Trend-Analysen - Visuelle Analytik - Werkzeuge zur Zusammenarbeit - Workflow Automation ## Integrationen (22 insgesamt) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... und 7 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Customer Success Tools](https://www.capterra.at/directory/30961/customer-success/software) ## Ähnliche Kategorien - [Kundenzufriedenheit Software](https://www.capterra.at/directory/30541/customer-satisfaction/software) - [Customer Success Tools](https://www.capterra.at/directory/30961/customer-success/software) - [Kundenbindung-Software](https://www.capterra.at/directory/34255/customer-retention/software) ## Alternativen 1. [Customerscore.io](https://www.capterra.at/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [Skalin](https://www.capterra.at/software/1018511/skalin) — 4.9/5 (55 reviews) 4. [monday CRM](https://www.capterra.at/software/1024614/monday-crm) — 4.7/5 (466 reviews) 5. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Nutzerbewertungen ### "Clean, quick to deploy, good value for a mid-sized CS team" — 5.0/5 > **Juan Manuel** | *10. August 2026* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Health scoring gives us one view of every account, which replaced our spreadsheet tracking. Playbooks assign onboarding and renewal tasks automatically, so the process is consistent across CSMs. The interface is clean and the team was productive in 4 weeks without long training. > > **Nachteile**: Custom reporting is limited outside the standard dashboards, and the documentation is thin on advanced segmentation — a few configurations needed support instead of being self-service. > > Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite. Deployment was quick and support has been responsive throughout. ----- ### "Great platform" — 5.0/5 > **Veronica** | *28. Juli 2026* | Pharmazeutika | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place. The automated playbooks save us hours every week by triggering timely outreach before issues turn into churn. The dashboards are intuitive, easy to customize, and make it simple to report on NPS, health scores, and account status to leadership. Onboarding was smooth and their support team was responsive whenever we had questions. > > **Nachteile**: There's a bit of a learning curve when first setting up custom fields and segments, especially if you're migrating a lot of historical data. Some of the more advanced reporting features took time to fully explore. It would be great to see even more out-of-the-box integrations in future releases. > > Custify has become a core part of our Customer Success operation. It gives us visibility we didn't have before, helps us act proactively instead of reactively, and has directly contributed to improving retention. The initial setup takes some effort, but the payoff in day-to-day efficiency and account insight has been well worth it. We'd recommend it to any CS team looking to scale without losing the personal touch with customers. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20. Juni 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: NPS collection feature. Customer Support. > > **Nachteile**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "A key tool for managing customer health" — 5.0/5 > **Sebastian** | *7. August 2026* | Pharmazeutika | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Custify gave us complete visibility into our accounts' health in one place. The health scores and automated alerts let us get ahead of churn risks before they become real problems. The interface is intuitive, so our team got up to speed quickly without much training. I also love how easy it is to build playbooks and automate follow-up tasks, which saves us a ton of operational time. > > **Nachteile**: The initial learning curve for setting up custom segments and attributes was a bit longer than expected, and a few integrations needed technical support to get working the way we wanted. It would be great to see more customization options in the out-of-the-box reports. > > Overall, our experience has been very positive. Custify has become a central tool for our Customer Success team, helping us prioritize accounts, catch risks early, and improve communication with customers. Custify's support team was responsive whenever we had questions or ran into technical issues. ----- ### "Great tool to avoid problems in the day to day" — 5.0/5 > **Franco** | *10. August 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It has helped us avoid problems with clients thanks to the data we could gather beforehand using Custify. > > **Nachteile**: Nothing really remarkable difficulty-wise. Perhaps the learning curve at first but it's really intuitive after a couple of uses. > > We were asked to use it and before we noticed it had really made a impact in how we tackled work and cases. ----- Seite: 1 / 7\ Zurück: [Nächste Seite](https://www.capterra.at/software/190125/custify?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/190125/custify) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten