--- description: Detaillierte Informationen über SugarCRM zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SugarCRM Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [CRM-Systeme](/directory/2/customer-relationship-management/software) > [SugarCRM](/software/20344/sugarcrm) # SugarCRM Canonical: https://www.capterra.at/software/20344/sugarcrm Seite: 1 / 18\ Zurück: [Nächste Seite](https://www.capterra.at/software/20344/sugarcrm?page=2) > Die beliebsten CRM-Plattform der Welt. CRM-Benutzer wählten SugarCRM zwei Jahre in Folge zur besten CRM-Plattform > > Bewertung: **3.8/5** von 410 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SugarCRM? SugarCRM hat alles, was Sie benötigen, um mehr Leads zu generieren, mehr Verkaufschancen zu gewinnen, und Kunden langfristig zu binden. verwalten kann. SugarCRM ist am besten für B2B-Unternehmen mit 50 bis 5,000 Mitarbeitern geeignet. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.8/5** | 410 Nutzerbewertungen | | Bedienkomfort | 3.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SugarCRM - **Region**: Cupertino, USA - **Gegründet**: 2004 ## Gewerblicher Kontext - **Startpreis**: $ 59,00 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Sugar Sell: $ 49 pro Nutzer und Monat Sugar Serve: $ 80 pro Nutzer und Monat - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch (traditionell), Deutsch, Englisch, Französisch, Italienisch, Japanisch, Spanisch - **Verfügbare Länder**: Australien, Belgien, China, Deutschland, Finnland, Frankreich, Indien, Irland, Isle of Man, Italien, Kanada, Katar, Liechtenstein, Luxemburg, Neuseeland, Niederlande, Norwegen, Rumänien, Saudi-Arabien, Schweden und 8 weitere ## Funktionen - Aktivitäts-Dashboard - Anpassbare Berichte - Aufgabenmanagement - Berichterstattung und Statistik - Dashboard Software - Data Enrichment - Dokumentenspeicher - Drip-Kampagnen - E-Mail Marketing - E-Mail-Management - Gemeinsame Kontakte - KI/Maschinelles Lernen - Kalender-/Erinnerungssystem - Kalenderverwaltung - Kampagnenanalysen - Kampagnenmanagement - Kontakt-Datenbank - Kontaktmanagement - Konversion-Tracking - Kundendatenbank - Lead Segmentierung - Lead-Distribution - Lead-Erfassung - Lead-Generierung - Lead-Pflege - Lead-Qualifizierung - Leadmanagement - Leistungskennzahlen - Marketing-Automatisierung - Mobiler Zugriff - Multichannel-Marketing - Pipeline-Management - Priorisierung - Prädiktive Analytik - ROI Tracking - Sales-Pipeline-Management - Segmentierung - Social Marketing - Social Media-Überwachung - Suchen / filtern - Third-Party Integrations - Verfolgung von Interaktionen - Verkaufsberichte - Verkaufsprognose - Vertriebsaktivitätsmanagement - Vorlagen-Management - Websitebesucher-Nachverfolgung - Wissensbasis-Management - Workflow-Management - Zielseiten / Web-Formulare ... und 16 weitere Funktionen ## Integrationen (49 insgesamt) - 8x8 Cloud Communication Platform - Acuity Scheduling - Aircall - AmazingMail - Brevo - CData Arc - Campaign Monitor by Marigold - ChatGPT - CloudAgent - Constant Contact - DealHub - Docusign - Drift - Dropbox Business - Google Maps ... und 34 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [CRM-Systeme](https://www.capterra.at/directory/2/customer-relationship-management/software) ## Ähnliche Kategorien - [CRM-Systeme](https://www.capterra.at/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.at/directory/12/sales-force-automation/software) - [Kontaktmanagement Software](https://www.capterra.at/directory/30016/contact-management/software) - [Lead Management Software](https://www.capterra.at/directory/30017/lead-management/software) - [Online CRM Systeme](https://www.capterra.at/directory/30072/online-crm/software) ## Alternativen 1. [HubSpot CRM](https://www.capterra.at/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 2. [Zoho CRM](https://www.capterra.at/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.at/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.at/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.at/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Nutzerbewertungen ### "A complete history of calls, emails, and customers in one location only" — 4.0/5 > **Julia Maria** | *7. Juli 2022* | Informationsdienst | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The software provides a robust search feature that allows you to search by name, phone number, and other data values that I need. A standard profile account view would highlight the key information in the configuration of the presentation card, which may include phone number categorizations and to whom the account is allocated, for example. Admin software provided with SugarCRM enables the setup of each screen such that The company wants, including adding personalized infinite areas, changing values on any deployable list, and arranging everything and all. Another main way in which I can use SugarCRM phones or tablets when out of the office, helps you to extract some data through searches and tables, you can quickly call a contact and when you have a call. > > **Nachteile**: You will choose to separate and divide the data into different categories. one way that you might do this is through searches, you will get to sort so many that you can get lost in so much dating. > > SugarCRM offers you a way to monitor all the clients and leaflet details so you can keep everyone within the business on the same page, from ads to distribution to support to everyone to work with a system to get a detailed view of what is going on for each and every customer and future buyers. This is where I can show the details that are most important for my day, whether it is my channeling of potential clients, the weekly operation and predictions from my staff, or my allocated customer service cases. The home page can be personalized for any division of Sample with exactly the right details for every user. The browser bar at the top of the screen is the preferred position, but it can be placed sideways, floating or at the bottom. ----- ### "Robust Platform to have wide customer relationship" — 4.0/5 > **sanjay** | *4. März 2023* | Elektrische/elektronische Fertigung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: SugarCRM's lead management capabilities can also help to streamline sales processes. By providing a platform for managing leads, assigning them to sales reps, and tracking their progress through the sales pipeline, SugarCRM enables sales teams to work more efficiently and effectively. This can help to reduce duplication of effort, improve collaboration between different teams, and ultimately drive higher revenues and profits. > > **Nachteile**: SugarCRM's contact management capabilities also provide powerful analytics and reporting tools that can help businesses to gain deeper insights into their customer interactions. By leveraging this data, businesses can identify trends and patterns in customer behavior, adjust their marketing and sales strategies, and ultimately achieve better results. This is a least like about my softwares where i can get the same feature in the other platform like salesforce. > > SugarCRM is a robust and feature-rich platform that can help businesses of all sizes improve their customer relationships and streamline their operations. It has a large and active user community, with regular updates and new features being added to the platform to ensure that it remains relevant and competitive in the market. ----- ### "A CRM software which fits in budget but lacks needy features" — 3.0/5 > **Dijin** | *8. August 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: Maintaining records helps in avoiding any misses in journey to achieve the targets. > > **Nachteile**: It is quite time consuming to work with this software. There needs to some kind of an optimization or additional features to help navigate things faster. > > It needs improvement, I don't want to spend a lot of time in juggling around with my list. This software is only a little better than MS excel. ----- ### "Round the clock support" — 5.0/5 > **Casey** | *1. Juli 2023* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: First of all SugarCRM has a great set of features that outperforms many competitors. It comes with round the clock support and user forums for quick fixes and learning. Pipeline management and analysis powered by AI both thoroughly impressed me. I liked the integration with marketing.Dashlets are great organizers and lists are adjustable by filters. SugarCRM is customizable on many fronts. > > **Nachteile**: I don't like how much we're paying for Sugar CRM. I don't like the learning curve that comes with it, it's hard even with great support. To me it doesn't look like enough care was taken to make a user friendly interface.Permissions for the entire team proved to be one of the worst tasks next to getting contacts imported which I had to do manually. ----- ### "Ok application, better, cheaper alternatives exist" — 4.0/5 > **Paul** | *21. Jänner 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Very stable, solid easy to use, administer Easy to implement and deploy Reporting is good and allows fro complex reports to be built > > **Nachteile**: It has not changed in a looong time (perhaps years?) For the functionality, it is expensive - better options exist Marketing is poor (unless you go for Sugar marketing apps which are expen$ive\!) > > It is an OK application, Sugar has stood still in time and, when you consider the app out of the box, its pretty much standard. Sugar has divided its stack into various products for marketing, for sales, for support only making it a very expensive when you consider other options in the market ----- Seite: 1 / 18\ Zurück: [Nächste Seite](https://www.capterra.at/software/20344/sugarcrm?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/20344/sugarcrm) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten