--- description: Detaillierte Informationen über NeoSound zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NeoSound Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Spracherkennungssoftware](/directory/30098/speech-recognition/software) > [NeoSound](/software/203882/neosound) # NeoSound Canonical: https://www.capterra.at/software/203882/neosound > KI-Technologieunternehmen. Sprachanalyselösungen für Call Center.​ > > Bewertung: **4.7/5** von 3 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 3 Nutzerbewertungen | | Bedienkomfort | 5.0/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 5.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: NeoSound Intelligence - **Gegründet**: 2018 ## Gewerblicher Kontext - **Startpreis**: $ 19,00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Estnisch, Französisch, Italienisch, Lettisch, Litauisch, Niederländisch, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Niederlande ## Funktionen - Anpassbare Makros - Automatische Transkription - Berichterstattung / Analyse - IVR - Mehrsprachig - Sentiment-Analyse - Sprach-Erkennung - Spracherkennungsanalyse - Suchen / filtern - Verkettete Sprache (Concatenated Speech) ## Optionen für Kundensupport - Chat ## Category - [Spracherkennungssoftware](https://www.capterra.at/directory/30098/speech-recognition/software) ## Alternativen 1. [Sonix](https://www.capterra.at/software/167966/sonix) — 4.8/5 (139 reviews) 2. [Transkriptor](https://www.capterra.at/software/1030033/transkriptor) — 4.7/5 (550 reviews) 3. [Dragon Professional Individual](https://www.capterra.at/software/1029840/dragon-professional-individual) — 4.0/5 (240 reviews) 4. [Descript](https://www.capterra.at/software/202803/descript) — 4.7/5 (182 reviews) 5. [Go Transcribe](https://www.capterra.at/software/160317/go-transcribe) — 4.0/5 (12 reviews) ## Nutzerbewertungen ### "Very helpful for training our agents" — 5.0/5 > **Olga** | *7. Mai 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: NeoSound has assigned metrics to call batches including compliance ratings and quality score. This has made it very simple for us to extract relevant samples to train our agents with. We can look for calls that have a high compliance ratings and quality scores to help our agents understand the standards they need to meet, while calls with large amounts of silence or lots of emotion are calls we can use to train our agents to engage our customers better. NeoSound’s software also takes into account the intonation of the caller so we can easily identify calls with lots of emotion. > > **Nachteile**: There isn’t really anything that stands out as a con. The pricing is based on the amount of data processed so you don’t have to pay to add more users to the software. > > We are utilising all of our call data as a rich source of information to identify gaps and conduct training for our agents. It has been very helpful for us and we see the increase in customer satisfaction when our agents are better trained to handle calls. ----- ### "NeoSound - great time saving solution" — 5.0/5 > **Evgeniya** | *16. Mai 2020* | Psychische Gesundheitsfürsorge | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I am using the voice -to-text recognition for transcribing audio files - super time saving. > > **Nachteile**: Everything I use NeoSound for is working well. The German word-to-text quality is good, punctuation is missing sometimes, but getting here. > > I see great potential for customer service to analyze and bringt the support to the next level by using NeoSound. \[SENSITIVE CONTENT HIDDEN\] was extremely responsive and helpful with the set-up. ----- ### "Excellent Product for All call centres in Europe" — 4.0/5 > **Priyesh** | *5. Mai 2020* | Marketing & Werbung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Empathy and Customer sentiment is missing in European call centres, and NeoSound's product offering/solutions/sentiment analysis hits bang on that problem helping call centre managers to identify the employee and train them adequately. > > **Nachteile**: I think they can open their product to suit more traditional industries also, which the team is open too. > > They are solving customer satisfaction by analysing the sentiments of the call centre representative's call with their sound analytics. I think this is the future in Europe, as more things become digital, customer care will have to be good. ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/203882/neosound) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | nl | | | nl-BE | | ----- ## Strukturierte Daten