--- description: Detaillierte Informationen über Wati zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Wati Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenengagement Software](/directory/30906/customer-engagement/software) > [Wati](/software/204314/wati) # Wati Canonical: https://www.capterra.at/software/204314/wati Seite: 1 / 9\ Zurück: [Nächste Seite](https://www.capterra.at/software/204314/wati?page=2) > End-to-End-WhatsApp-API-Lösung für KMUs auf der ganzen Welt. Genießt das Vertrauen der am schnellsten wachsenden Marken in über 100+ Ländern > > Bewertung: **4.6/5** von 203 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Wati? End-to-End-WhatsApp-API-Lösung für KMUs auf der ganzen Welt. Genießt das Vertrauen der am schnellsten wachsenden Marken in über 100+ Ländern ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 203 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: WATI.io - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: $ 59,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Englisch, Hindi, Portugiesisch, Portugiesisch, Portugiesisch, Spanisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - AI Copilot - Aktivitäts-Dashboard - Automatische Antworten - Berichterstattung / Analyse - CRM-Systeme - Chatbot-Software - Code-Free Development - Dashboard Software - KI/Maschinelles Lernen - Kommunikationsmanagement - Kontaktmanagement - Kundenbetreuung - Kundendatenbank - Kundenerlebnis-Management - Leadmanagement - Live-Chat - Marketing-Automatisierung - Massen-SMS - Segmentierung - Verarbeitung natürlicher Sprache - Verfolgung von Interaktionen - Vorkonfigurierte Bots - Vorlagen-Management ## Integrationen (10 insgesamt) - Google Sheets - HubSpot Content Hub - Klaviyo - Pabbly Connect - Shopify - WhatsApp - WooCommerce - Zapier - Zoho CRM Plus - Zoho Flow ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software) ## Ähnliche Kategorien - [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software) - [SMS Marketing Software](https://www.capterra.at/directory/30842/sms-marketing/software) - [Chatbot-Software](https://www.capterra.at/directory/32448/chatbot/software) - [Chatbot Plattformen](https://www.capterra.at/directory/31596/conversational-ai-platform/software) - [Social-CRM-Software](https://www.capterra.at/directory/31584/social-crm-tools/software) ## Alternativen 1. [Viber](https://www.capterra.at/software/180348/viber) — 4.4/5 (4058 reviews) 2. [Text Request](https://www.capterra.at/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [Slack](https://www.capterra.at/software/135003/slack) — 4.7/5 (24076 reviews) 4. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1760 reviews) 5. [Intercom](https://www.capterra.at/software/134347/intercom) — 4.5/5 (1132 reviews) ## Nutzerbewertungen ### "Best Whatsapp Automation Tool" — 5.0/5 > **Yashraj** | *26. Dezember 2025* | Möbel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I like the most about WATI is customer support and chatbot. Its really helpful for me. Chatbot setup and implementation is very easy at WATI. I loved it. And Its integration with google sheet is plus. > > **Nachteile**: Its server issue, most of the time its shows timeout or no conversation found. It is very disappointing for me. > > My Overall experience with WATI is good. Its very useful but a little bit costly but its giving a lot of features that will enhance your business. ----- ### "A Must-Have Tool for WhatsApp Automation and Customer Engagement" — 5.0/5 > **Jaime Andrés** | *7. Juli 2025* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: WATI has been incredibly versatile and reliable for all our WhatsApp-based projects. What stands out most is how easy it is to set up powerful workflows without needing to code. It allows us to automate everything from user registration to prize redemptions, while still keeping the tone very human and personalized. The broadcast tools and analytics are also very useful for campaign tracking. > > **Nachteile**: There were some minor learning curves at the beginning when setting up more complex logic paths in the flows. Also, some advanced customization options could be more flexible, but overall, nothing that impacted performance or delivery. > > Our overall experience with WATI has been excellent. It’s become a core tool in the way we run promotional and loyalty programs. The platform is stable, user-friendly, and always improving. Their support team has been quick and helpful whenever we’ve had questions. For a growing company like ours, WATI has helped us scale faster and serve our clients better. ----- ### "Easy-to-use WhatsApp automation tool for growing teams" — 5.0/5 > **Jasvinder** | *18. April 2026* | Forschung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Wati makes it very easy to manage WhatsApp conversations in one place. The interface is simple, and features like automation, quick replies, and chatbot help save a lot of time. It’s especially useful for handling multiple customer queries efficiently. > > **Nachteile**: There are occasional delays and some features could be more customizable. Pricing can feel a bit high for smaller teams, and initial setup might take some time to fully understand. > > Overall, my experience with Wati has been positive. It has helped improve our response time and made customer communication more organized. Despite a few minor issues, it’s a reliable tool for businesses handling high volumes of WhatsApp interactions. ----- ### "Extremely disappointed with Wati." — 1.0/5 > **Tarek Mohamad Al Haddad** | *13. April 2025* | Kunst & Handwerk | Empfehlungsbewertung: 0.0/10 > > **Nachteile**: their customer service is completely unreliable > > I had high hopes for their platform given the features advertised, but their customer service is completely unreliable. I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided. On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout. The lack of transparency and poor communication makes it very hard to trust this company, especially for businesses relying on real-time messaging. I’m switching to a more responsive and honest platform. ----- ### "Thank you WATI" — 5.0/5 > **Kapil** | *2. Jänner 2026* | Einzelhandel | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: User friendly interface and ease of use of the dashboard. Analytics are also quite useful. Well integrated with WhatsApp. > > **Nachteile**: Costs are higher when compared with competitors. Omni-channel integration with tickets from email and SMS should be enabled. > > Highly satisfied overall with Wati. Looking forward to more customisation of the AI tool, integrating with our own data. ----- Seite: 1 / 9\ Zurück: [Nächste Seite](https://www.capterra.at/software/204314/wati?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/204314/wati) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Strukturierte Daten