--- description: Detaillierte Informationen über ServiceChannel zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [CMMS Software (Computerised Maintenance Management System)](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.at/software/38574/servicechannel Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.capterra.at/software/38574/servicechannel?page=2) > Optimiere den Workflow, verbessere die Kommunikation und biete Einblick in die laufende Wartung deiner Einrichtungen. > > Bewertung: **4.5/5** von 157 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet ServiceChannel? Führende Einzelhandel-, Restaurant-, Convenience- und Lebensmittelmarken. Spezifische Funktionen: Facility-Management, Gebäudeverwaltung, Immobilien, Betrieb, Finanzen und Banken, Gesundheitswesen, Logistik, Regierung ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 157 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: ServiceChannel - **Region**: New York, USA - **Gegründet**: 1999 ## Gewerblicher Kontext - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Englisch, Französisch, Griechisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Polnisch, Portugiesisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 209 weitere ## Funktionen - Abrechnung & Rechnungsstellung - Abschreibungsmanagement - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anlagegegenstand-Management - Arbeitsauftragsverwaltung - Asset Lifecycle Management - Audit Trail - Auftragnehmer-Datenbank - Barcode / RFID - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Bestell-Management - Compliance Management - Dokumentenmanagement - Elektronische Unterschrift - Erinnerungen - Facility Asset Management - Geräte-Management - Historische Berichte - Inspektions-Management - Instandhaltungsmanagement - Inventarverwaltung - Job-Management - Job-Nachverfolgung - Kalenderverwaltung - Kostennachverfolgung - Kreditplanung - Kundendienst-Historie - Lieferanten-Management - Mobiler Zugriff - Projekt-Nachverfolgung - Prädiktive Wartung - Qualifikations-Tracking - Risk Analysis - Störfallmanagement - Subunternehmen-Management - Techniker-Management - Terminplanung - Third-Party Integrations - Verfolgen von Vermögensanlagen - Versandmanagement - Vertrags-/Lizenz-Management - Verwaltung von Einzelteilen - Vorbeugende Wartung - Wartungsplanung - Wirtschaftsprüfung-Management ## Integrationen (15 insgesamt) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [CMMS Software (Computerised Maintenance Management System)](https://www.capterra.at/directory/30032/cmms/software) ## Ähnliche Kategorien - [CMMS Software (Computerised Maintenance Management System)](https://www.capterra.at/directory/30032/cmms/software) - [CAFM Software](https://www.capterra.at/directory/30211/facility-management/software) - [Auftragsmanagement Software](https://www.capterra.at/directory/30785/work-order/software) - [Wartungssoftware](https://www.capterra.at/directory/31023/preventive-maintenance/software) - [Anlagegüterverwaltungssystem](https://www.capterra.at/directory/10026/fixed-asset-management/software) ## Alternativen 1. [MaintainX](https://www.capterra.at/software/179296/getmaintainx) — 4.8/5 (1078 reviews) 2. [Fracttal One](https://www.capterra.at/software/159911/fracttal) — 4.6/5 (1785 reviews) 3. [Limble](https://www.capterra.at/software/162600/limble-cmms) — 4.8/5 (757 reviews) 4. [Jobber](https://www.capterra.at/software/127994/jobber) — 4.6/5 (1487 reviews) 5. [eMaint CMMS](https://www.capterra.at/software/100468/emaint-cmms) — 4.5/5 (432 reviews) ## Nutzerbewertungen ### "Strong end user experience, but with a slightly complicated back end" — 4.0/5 > **Ryan** | *5. Oktober 2017* | Einzelhandel | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Service Channel was our mode of communicating all site level service/maintenance needs for 2 years until we switched to a different service. From an end user experience, SC allowed a great deal of customization in pulling reports, had a mobile app (that actually worked even better than the parent web based app) and was very functional for daily use in regards to submitting tickets. > > **Nachteile**: The back end of SC, however, was much more difficult to manage and integrate into a large company. We ultimately switched to software we were already utilizing for other purposes that had service ticket abilities. ----- ### "Service Channel Review" — 5.0/5 > **Samantha** | *11. Juni 2026* | Umweltdienstleistungen | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Service Channel makes it easy to manage multiple work orders in one place. The platform provides clear visibility into job status, allows us to communicate efficiently with clients, and keeps all documentation organized and accessible. > > **Nachteile**: Sometimes the platform can be slow to load or refresh, especially when managing a large number of work orders. - But the team makes an effort to fix any bugs or glitches that the system may come across. Some tasks require multiple clicks to complete, and navigating certain features can take time for new users to learn. > > Service Channel helps our team stay organized, improve response times, and ensure work is completed and documented accurately. It streamlines our workflow and makes it easier to deliver consistent service to our clients. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10. März 2025* | Umweltdienstleistungen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Nachteile**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Real-Time Updates Simplify Customer Interactions" — 5.0/5 > **Ellen** | *12. Juni 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The Good Real-Time Communication: The reviewer highly values the ability to provide instant, real-time updates directly to customers regarding service calls. Ease of Use: Both the initial setup and day-to-day operations (such as managing service calls and invoicing) are seamless and user-friendly. > > **Nachteile**: The Bad Notification Challenges: The reviewer notes that sending or managing notifications to portal users can be difficult. > > The Bottom Line: ServiceChannel effectively solves communication gaps by serving as an easy-to-use customer portal for tracking service calls and invoicing, though the notification system has a bit of a learning curve. ----- ### "Excellent Platform for Managing Multi-Site Service Operations" — 5.0/5 > **Ray** | *10. Juni 2026* | Hausmeisterservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: ServiceChannel gives us one place to manage the entire service process. We use it to track work orders, communicate with customers, submit proposals, upload photos, review technician notes, and process invoices. The visibility is one of the biggest benefits because everyone involved can see the same information in real time. It helps keep jobs organized, improves accountability, and makes it easier to manage a large number of locations across the country. > > **Nachteile**: Reporting and search functionality could be improved. When researching older work orders or looking for specific historical information, it sometimes takes multiple searches to find exactly what I need. I would also like additional filtering and reporting options to help analyze trends and performance across large groups of locations. > > My overall experience with ServiceChannel has been positive. It has become an important tool for managing service operations and customer communication. The platform helps us respond faster, maintain accurate records, and provide updates throughout the life of a work order. Having work orders, proposals, photos, notes, and invoicing information in one system improves efficiency and helps ensure nothing gets overlooked. It has been a valuable part of managing a national account with hundreds of locations. ----- Seite: 1 / 8\ Zurück: [Nächste Seite](https://www.capterra.at/software/38574/servicechannel?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/38574/servicechannel) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten