--- description: Detaillierte Informationen über LiveChat zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveChat Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [LiveChat](/software/62194/livechat) # LiveChat Canonical: https://www.capterra.at/software/62194/livechat Seite: 1 / 70\ Zurück: [Nächste Seite](https://www.capterra.at/software/62194/livechat?page=2) > Premium Live-Chat- und Help-Desk-Software für Unternehmen. Probiere LiveChat kostenlos, mache aus deinem Support-Team wahre Kundenservice-Rockstars\! > > Bewertung: **4.6/5** von 1727 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet LiveChat? LiveChat wird von Unternehmen auf der ganzen Welt und aus allen Branchen eingesetzt. Start-Ups, kleine und mittlere Unternehmen und Konzerne vertrauen bei ihren täglilchen Kundendienst-Aufgaben auf LiveChat. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 1727 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Text - **Region**: Boston, USA - **Gegründet**: 2002 ## Gewerblicher Kontext - **Startpreis**: $ 25,00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Irisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belgien, Belize und 203 weitere ## Funktionen - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Chat / Messaging - Chatbot-Software - Datensicherheit - Datenvisualisierung - E-Mail-Management - Echtzeit-Chat für Kunden - Einstellungen (Personalbeschaffung) - Engagement-Tracking - Ertragsmanagement - Feedback-Management - Geotargeting - Gesundheitswerte - Inbox-Management - Kommunikationsmanagement - Kontaktmanagement - Konto-Benachrichtigungen - Kontoverwaltung - Konversationsanalysen - Kundenbindung - Kundendatenbank - Kundenerlebnis-Management - Kundenhistorie - Kundenportal - Kundenspezifisches Branding - Lead-Qualifizierung - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Mobiler Zugriff - Multichannel-Datenerfassung - NPS-Umfragestruktur - Negatives Feedback Management - Nutzungsverfolgung/-analyse - Offline-Formular - Priorisierung - Proaktiver Chat - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management ... und 14 weitere Funktionen ## Integrationen (121 insgesamt) - 1CRM - 1Password - 2way - ActiveCampaign - Adobe Commerce - Asana - Basecamp - Benchmark Email - BigCommerce - Breeze - Campaign Monitor by Marigold - Capsule - ChatBot - ChatGPT - Claude ... und 106 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.at/directory/22/customer-service/software) - [Online CRM Systeme](https://www.capterra.at/directory/30072/online-crm/software) - [Live-Chat Software](https://www.capterra.at/directory/30797/live-chat/software) - [Kundenengagement Software](https://www.capterra.at/directory/30906/customer-engagement/software) - [CEM Software (Customer Experience Management)](https://www.capterra.at/directory/30671/customer-experience/software) ## Alternativen 1. [Freshdesk](https://www.capterra.at/software/124981/freshdesk) — 4.5/5 (3461 reviews) 2. [Slack](https://www.capterra.at/software/135003/slack) — 4.7/5 (24149 reviews) 3. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4084 reviews) 5. [Tidio](https://www.capterra.at/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Nutzerbewertungen ### "Outstanding Company and Service" — 5.0/5 > **Salatiel** | *2. Juli 2026* | Glücksspiel & Casinos | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Outstanding support experience. I was dealing with a challenging issue where my bot was not working properly, and the HelpDesk.com representative was incredibly patient, professional, and knowledgeable. He guided me step by step, clearly explained what was wrong, and helped me understand exactly what needed to be fixed. His expertise and patience made a difficult situation much easier to resolve. The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. Truly excellent service. > > **Nachteile**: There is not much I dislike about LiveChat. Overall, the experience has been very positive. The only area I would mention is that some advanced settings or bot-related configurations can take a little time to understand at first. However, once properly guided, the platform becomes much easier to use and manage. Overall, this is a minor point compared to the value, reliability, and support the platform provides. > > My overall experience with LiveChat has been excellent. The platform is easy to use, reliable, and very helpful for managing customer conversations efficiently. It helps our team stay organized, respond faster, and deliver a better support experience to our users. The support team has also been outstanding — patient, professional, and knowledgeable. Overall, LiveChat has been a valuable tool for our business, and I would highly recommend it. ----- ### "LiveChat + HelpDesk - take a chat and summarize it into a ticket, perfect\!" — 5.0/5 > **Brian** | *22. Februar 2026* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I tried HubSpot in terms of live chat and notifications and was really disappointed. Then I read about LiveChat + HelpDesk and thought I would give it a try. the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time\! > > **Nachteile**: the workflow automations were an obscure checkbox on the my user profile to enable beta features and the AI chat bot didn't help, but when I got to a real person this was quick. > > I'm going to buy this product for my business. I plan to sell https://gitopsmanager.io on AWS and Azure Marketplaces. I needed a LiveChat and Support Ticketing system and this is perfect\! My app manages kubernetes clusters in AWS / Azure and an opensource suite of tools to enable GitOps build and deployment globally. LiveChat and HelpDesk are critical to my success in offering great support experience to my customers. ----- ### "LiveChat experience" — 3.0/5 > **Charles** | *15. Mai 2026* | Logistik & Lieferkette | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It is a very comprehensive app, with many features and will be very useful once I learn how to use it. Customer support has been very good overall. > > **Nachteile**: Very complicated. Difficult to get it setup and working correctly in my experience. I will know more once I have used it for a few weeks. For now, I am not that impressed. > > Good customer support, but very difficult to set up and learn to use. I have spent many hours trying to get the app to work on both my office PC and my iphone. ----- ### "Great Live Chat plugin for WordPress websites" — 5.0/5 > **Swagat** | *17. April 2026* | Kunst & Handwerk | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: LiveChat plugin has really helped us with the activating livechat feature on our business website. It is easy to set up, very reliable and has helped us capture more leads and close more sales. > > **Nachteile**: The pricing is something that could be improved. It feels a bit high if compared with other competitors. ----- ### "Best feature, integration, and automation mix" — 5.0/5 > **Lisa** | *3. März 2026* | Bau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Best mix or features, integrations, and automation for a website chat service. I did a lot of research and signed up for a lot of free trial and this service won out. Chatbot integration was a major reason for this. > > **Nachteile**: nothing so far, used this service back in 2021 and coming back to it after current tool fell behind in features. > > smooth and easy so far. All of our set up issue were handled quickly by support chat and the knowledge base. ----- Seite: 1 / 70\ Zurück: [Nächste Seite](https://www.capterra.at/software/62194/livechat?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.at/software/62194/livechat) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten