Was ist mHelpDesk?

mHelpDesk ist eine einfache und leistungsstarke Softwarelösung für dein Außendienstgeschäft. Sie automatisiert alles vom ersten Kundenkontakt bis zur Bezahlung. Das Unternehmen bietet seinen Kund*innen mobile und Online-Tools, die hinsichtlich Leistung, Zuverlässigkeit und Funktionalität ihresgleichen suchen. Das Unternehmen hat die besten Tools in einem äußerst nutzerfreundlichen und erschwinglichen Paket zusammengefasst, das keine großen Vorabinvestitionen erfordert. Und firmeninterne Produktexpert*innen sorgen dafür, dass du sofort einsatzbereit bist.

Wer verwendet mHelpDesk?

mHelpDesk eignet sich perfekt für etablierte und wachsende kleine und mittlere Unternehmen, die eine bessere Organisation, mobilen Zugriff und effizientere Planungs- und Abrechnungsprozesse wünschen.

mHelpDesk Software - 1 mHelpDesk Software - 2 mHelpDesk Software - 3 mHelpDesk Software - 4 mHelpDesk Software - 5

Du bist nicht sicher, ob mHelpDesk das Richtige ist? Mit einer beliebten Alternative vergleichen

mHelpDesk

mHelpDesk

4,3 (811)
Nicht in deinem Land verfügbar
$ 169,00
Monat
Kostenlose Version
Kostenlose Testversion
153
12
4,3
(811)
3,9
(811)
4,4
(811)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
$ 65,00
Monat
Kostenlose Version
Kostenlose Testversion
154
1
4,8
(210)
4,8
(210)
4,9
(210)

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Bewertungen über mHelpDesk

Durchschnittliche Bewertung

Gesamt
4,3
Benutzerfreundlichkeit
4,3
Kundenservice
4,4
Funktionen
4,0
Preis-Leistungs-Verhältnis
3,9

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Bewertungen nach Punktzahl finden

5
58%
4
25%
3
8%
2
3%
1
6%
Mark
Mark
CEO in USA
Verifizierter Nutzer auf LinkedIn
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Our experience has been extremely positive. No other company would go this far for a customer.

5,0 vor 5 Jahren

Kommentare: We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Vorteile:

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Nachteile:

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Antwort von mHelpDesk

vor 5 Jahren

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Darell
Owner in USA
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Field Service Software for any Business to Stay Organized

5,0 vor 2 Jahren

Kommentare: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Vorteile:

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Nachteile:

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

hussein
hussein
seals in Ägypten
Verifizierter Nutzer auf LinkedIn
Lebensmittelproduktion, 501-1 000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great program for organizing appointments

4,0 vor 3 Wochen Neu

Vorteile:

Great software and sending text message alerts to new potential clients was a great feature."Useful that helps us on a daily basis keep track of our estimates and appointments.It was very easy for our employees to use

Nachteile:

It has poor search features, poor customer service, and the response takes a lot of time until your problem is considered.

Miles
Owner in USA
Bau, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Functional and reliable product with ZERO updates

3,0 vor 2 Jahren

Kommentare: It's been OK. We are still using it but we are actively looking for a replacement. Of course once you invest in a product it's painful to rip it off and go with another (despite being necessary). They know this and that might be part of why they are totally complacent.

Vorteile:

I like the simplicity of it. It's very simple to use and it works as expected. If your goal is to schedule jobs, create quotes, schedule estimates, and push invoices over to quickbooks it works just fine. It also has a mobile app that is sufficient for basic functionality.

Nachteile:

We've been using this product for over 2 years and they haven't made one single solitary update. Zero. Not one addition to the software. In other words, they appear to have absolutely no ambition whatsoever to make the system better. No doubt this is an organizational decision. If you're looking for a very basic product that works well for what it does, mhelpdesk is fine. If you're looking for a product that will grow with you then it absolutely is not. This product is going nowhere. They have absolutely no decent way to manage memberships. The system freezes up semi-frequently (although thankfully we've never had an extended downtime) The building of estimates is very basic and you have no way of building in multiple options within the same estimate. It's very plain jane. It always will be. There are manifold bugs and usually the bugs will last for months and months and sometime once they happen they never get resolved. For example: - I can no longer export a customer list from the software. I doubt they will resolve this despite the repeated tickets. - You can no longer drag and move items around on a quote when you're using google chrome. It only works if you're using Safari. The problem is virtually nothing in the product works with Safari so you have to login just to do that one task and then go back to Chrome for everthing else. - You have to click save more than once in certain workflows in order for the page to actually save.

Manu
Founder in Indien
Gesundheit, Wellness & Fitness, Selbstständig
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Good CRM with many features

5,0 vor 2 Monaten Neu

Vorteile:

Good CRM with many features to completely handle the business

Nachteile:

Need time to understand how it works, should be more user friendly.