---
description: Detaillierte Informationen über Amtelco Contact Center Software zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Austria.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Amtelco Contact Center Software Kosten, Erfahrungen & Bewertungen - Capterra Österreich 2026
---

Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [Amtelco Contact Center Software](/software/91489/infinity)

# Amtelco Contact Center Software

Canonical: https://www.capterra.at/software/91489/infinity

> Callcenter-Software für Krankenhäuser.
> 
> Bewertung: **4.5/5** von 2 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

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## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.5/5** | 2 Nutzerbewertungen |
| Bedienkomfort | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Amtelco
- **Gegründet**: 1976

## Gewerblicher Kontext

- **Startpreis**: $ 30 000,00
- **Zielgruppe**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Windows (On-Premise)
- **Unterstützte Sprachen**: Englisch, Französisch, Spanisch
- **Verfügbare Länder**: Argentinien, Australien, Belgien, Bolivien, Brasilien, Chile, Deutschland, Dänemark, Ecuador, Finnland, Frankreich, Griechenland, Irland, Island, Italien, Kolumbien, Neuseeland, Niederlande, Norwegen, Paraguay und 10 weitere

## Funktionen

- Anrufaufzeichnung
- Anrufprotokoll
- Anruftext-Aufzeichnung
- Anrufüberwachung
- Berichterstattung / Analyse
- Dashboard Software
- IVR
- Umleitung der Anrufe
- Warteschlangenmanagement
- Weiterleitung von Anrufen (Call Routing)

## Integrationen (11 insgesamt)

- AWS Cloud9
- AWS CloudFormation
- Avaya UCaaS
- Cisco AnyConnect
- EMR Software
- EPIC
- Oracle Health Ambulatory Suite
- PagerDuty
- Spok Care Connect
- TigerConnect
- TigerConnect Physican Scheduling

## Optionen für Kundensupport

- 24/7 Live-Support
- Chat

## Category

- [Call-Center Software](https://www.capterra.at/directory/30007/call-center/software)

## Alternativen

1. [Dialfire](https://www.capterra.at/software/156848/dialfire) — 4.7/5 (23 reviews)
2. [CommPeak Dialer](https://www.capterra.at/software/201709/commpeak-dialer) (0 reviews)
3. [LiveAgent](https://www.capterra.at/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Webex Suite](https://www.capterra.at/software/733/webex) — 4.4/5 (7396 reviews)
5. [Zendesk Suite](https://www.capterra.at/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Nutzerbewertungen

### "A Powerful Platform Backed by True Partnership" — 5.0/5

> **Stephanie** | *5. Februar 2026* | Telekommunikation | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Amtelco's software is incredibly reliable and purpose built for low or high volume, mission critical contact centers. The flexibility of the platform allows you to customize workflows, scripting, and call handling to fit your operation rather than forcing you into a one size fits all model. It is powerful, scalable, and clearly designed by people who understand the day to day realities of contact center work. Their 24/7 support is superb and provides peace of mind knowing knowledgeable help is always available when you need it.
> 
> **Nachteile**: Because the platform is so robust, there can be a learning curve. It is not a plug and play system, but that is the tradeoff for the level of control and customization it provides.
> 
> We have been using Amtelco products for over 30 years and have successfully grown and scaled our contact center using their solutions. While there are pros and cons with any vendor, Amtelco’s commitment to its customers and genuine investment in the success of our business set them apart. Their focus on long term partnerships and customer success is why we plan to continue using Amtelco products for the next 30 years.

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### "Amtelco Software Review" — 4.0/5

> **Jose** | *6. Februar 2026* | Telekommunikation | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Have been using Amtelco Software since about 2004. They are always there for us when we need support. They test the products as thoroughly prior to upgrade offers.  More and more web based software is great with the ability apply in cloud set ups.
> 
> **Nachteile**: I really cant think of any Cons related to the software and service. Just like with anything there may be bugs, but the team is responsive and ready to help you resolve or with a temp workaround.
> 
> Great experience with all the techs and implementation people. They are very professional and do there best to have you set up for long term success. Community support is very helpful.

## Links

- [Auf Capterra anzeigen](https://www.capterra.at/software/91489/infinity)

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